Very uncaring GP surgery.
I have been with this GP surgery for over 25 years and for 24 years the doctors and all the staff were more than excellent .caring and helpful. However the surgery was taken over by a new provider early 2020. Since then all the doctors and all reception staff have changed ,with the exception of the practice nurse and the healthcare assistant who remain outstanding. The practice needs an in-depth investigation into its way of operating. The doctors do not have a duty of care,records are lost,referrals not actioned telephone consultations not kept. Reception staff have no concept of the service they should be providing and often rude to patients trying to explain their problems.(obviously no training, and being young have no life experiences to fall back on) Online medication requests are not forwarded to your selected chemist, and the chemist has to chase the surgery on your behalf. Thankfully Mileusnic chemist Batley are providing a faultless service during the pandemic ,where we have been in shielding for 6 months