Dermatology (Locala)

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Based on 6 reviews

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Reviews (6)

Thorough, understanding, and reassuring!

June 1, 2023

I was listened to, examined thoroughly, given reassurance, and prescribed medication to tackle my issues.

Ralph Barker

Reply from Dermatology (Locala)

Hello!
Thank you for taking the time to feedback, I have shared your experience with the service.
I will also share your comments with the Managers in Junes Leadership meeting.

Emma
Engagement and Inclusion Manager

Excellent doctor ,

August 23, 2022

Understood how i felt and made a follow on appointment for me .

Anonymous

awful experience with the dermatologist

July 2, 2021

extremely blasé about my skin condition, blamed everything on me, never took my problems seriously.

Anonymous

Reply from Dermatology (Locala)

Hey there, My name is Emma, I am the Engagement manager for the Dermatology service at Locala.
I am sorry that you are unhappy following your appointment, please could you email me so that I can understand your experience further. Id like to a take some more information from you to try and resolve your situation. I have already shared the comments with the team. My email is makingadifference@locala.org.uk

Emma

Poor

December 13, 2018

Not helpful
Lost my referral
Would encourage a bit more organisation to support people

Anonymous

constant cancellation of appointments

September 29, 2017

short notice cancellations. month of july could not get any appointment told all dematologist on holiday

Anonymous

Reply from Dermatology (Locala)

I am sorry to hear about the problems you have had with your dermatology appointment. Unfortunately due to a human error we had appointed a small number of patients to a clinic that was no longer running. We let patients know as soon as this error was noticed, and I am sorry that this was at short notice, but we wanted to avoid the inconvenience of unnecessary travel.

Dermatology is a specialist area with limited clinicians and our clinics were reduced due to it being the holiday season. Clinics are busy and therefore it may not always be possible to offer alternative appointments immediately.

The team have learnt from your experience and will be working to ensure this type of error is not made in future and the availability of clinics over the summer period is reviewed next year.

While your problems were caused by a simple error, I acknowledge that it would have caused inconvenience and frustration and I would like to offer my sincere apologies for this. If you are still having problems with obtaining an appointment please contact my colleagues in the Customer Liaison Team on 0303 003 4529 (option 1).

I would give zero stars if you could

October 19, 2016

Very rude and disrespectful didn't care less about the patients. The staff were completely unacceptable how they approached and their manner. Would not recommend to anyone, rather go to a different town or main hospital than this unorganized clinic

josh

Dermatology (Locala)