Absolutely horrendous
My mother has been with DDH for 6 days so far and we are terribly unhappy with her experience. I wouldn't wish it on my worst enemy. She attended a&e and wasn't seen by a doctor for 5 hours. No explanation, no apologies. As they couldn't cannulate they were unable to give fluids or take or bloods. the doctor that did see her was abrupt, rushed, didn't listen to or consider the patients views. She was sent home with an incorrect diagnosis and without treatment after 7 hours. 3 days later her GP rang 999 and mum spent all day in resus then spent a week in HDU. The consultant diagnosed advanced pneumonia that would have been easily detectable had a&e opted for a chest X-ray earlier in the week. We've had no choice but to make a complaint regarding an agency nurse in a&e who was full of cold, never wore gloves and was coughing in my mothers face as she was taking obs with unwashed hands after blowing her nose. The sister and nurse in charge was extremely helpful, agreed and promised to speak with the nurse involved and her seniors. Yesterday at teatime my mother was served her meal which had a bug in it. The ward staff were mortified and the meal was sent back to the kitchen and we were told that we would be informed of how they would improve and prevent this from happening again however we heard nothing. Staff have promoted us to make a formal complaint regarding the whole stay which I feel we have no choice but to do.