Upsetting experience
Texted with an appointment for HRI which was incorrect so I contacted them by telephone and made the appointment at Dewsbury Hospital. My appointment was for a external/internal scan. I wasn't told that I needed to have a full bladder and when I asked at reception about this the staff were very rude and insulting. They made comments about my age and 'young people thinking they know everything'. I was really polite to them and explained I didn't get a letter about it and she replied well its common sense. I was so upset I ended up crying in the waiting room listening to them talk about me at reception. It was obvious it was about me as I was the only person in the waiting room. It was an horrible experience.