Edgerton Dental Clinic

Continuous cancellation of children’s appointment. Seems like they are giving complete priority to private patients.

Recently due to the COVID 19 the receptionist has been fantastic, gone above and beyond for my husband. Only recently joined but received a great service and great level of care.

The receptionist is rude and confusing. I had my first consultation and needed a scale and polish afterwards which my therapist recommended. I booked this straight after my consultation. As I was leaving from work early, I got a call from the same receptionist to say he is confused as to why I have ‘another’ scale and polish booked within 3 months. When I explained to him, he was very rude and said that on my notes it said I had a scale and polish with my first dental consultation. I was not made aware of this. He tried to make the NHS appointment into a private appointment an hour before the appointment. I had to cancel as I was not happy with the receptionist rude demeanour and confusing information. Plus the dentist who saw me was nice but he only came in for 5 minutes and talked so fast and didn’t let me discuss the issues I had properly. I still haven’t got my problems fixed because of rude receptionist and prioritising of private patients.

My dentist was brilliant today. I was very nervous about my treatment. She was very calm and kept me fully informed of what she needed to do and why. She also was quick and efficient checking that I was OK and keeping me informed about what she was doing.