The Telephone Triage
There is a telephone system where you ring up and tell the receptionist your health condition and then the GP rings you back to decide if an appointment is necessary. I don't think you can be diagnosed on the telephone. I've also tried the on-line system to book an appointment as I thought it may be easier way to get an appointment and didn't want to ring the triage system. When I arrived at the surgery the receptionist said that the GP should have rung me back before coming- what a funny system. Although they did see me anyway .