Don't listen, don't come across as competent
Baby needed heel prick, as was informed that a full blood count needed to be done - mum refused. On next visit someone different came, told mum off and said it needed to be done, saying it wasn't a heel prick. When mum said that she was told full blood count. It was made out mum refused and was lying. Waited in for 14 days, didn't turn up half the time or came late with no notice or communication. One occasion they said we missed them at the door - but they had not even knocked.