Visited the new Acre Mills Outpatients
Very frustrating. Lack of signage of where you should go, I signed in at the machine at Reception, it told me to go right, went right and it was only because I happened to look at the screen as walking through and saw my name which said to go to the first floor, if i hadnt of been looking in that direction I would have been sat in the waiting room for ages. I went up to the first floor and had to sign in again on that floor, presuming this is because that many people get lost from the ground to the 1st, however there was no sign telling you to sign in again, maybe utilise one of the big screens to tell people. On the subject of the big screens, I am not happy that your name appears on this and then tells you which consulting room or department you have come to see on this, what happened to patient confidentiality? My consultant was very good and came out to collect me anyway, instead of leaving me to find the right room and go in myself, much better personal touch. I think staff on both floors had got fed up of directing people. I have to say I am disappointed with the new building and layout and feel that better use could have been made with the space. Nice to see it clean though.