Lack of person centred care
Visited the eye clinic at HRI. There is a lack of person centred care. I saw some people waiting to see a consultant who had been there for over two hours. Someone then came along and told them in front of everyone that "the consultant had double booked, he's working in theatre now". I think this was unfair to be said in public, they should have called the people who needed that consultant and told them in a separate area. This could have been very distressing for patients who were already waiting and anxious.