Kirklees Talking Therapies (previously known as IAPT) - Mental Health Healthwatch Kirklees

Kirklees Talking Therapies (previously known as IAPT) - Mental Health

Kirklees Talking Therapies provides a choice of services for people experiencing common mental health problems such as depression, stress, panic and obsessive-compulsive disorder. The help available depends on each individual’s circumstances. Some people may benefit from a shorter period of help, whereas others may need more long-term support. For shorter periods of help, a psychological wellbeing practitioner will work with you over the phone or face-to-face to provide support. The type of support offered may include: 6 – 8 sessions of guided self-help to help manage symptoms An introduction to other services that may be able to help further Attendance once a week on a 6-week stress control course We are running a free 7-week group for people with long-term conditions (LTC) to increase well being and focus on how we can live well. See our LTC group information leaflet. Sometimes a greater level of help is required. In this case, you will be seen for a further assessment by a cognitive-behavioural psychotherapist, who can help identify and change unhelpful thoughts and behaviours. They can offer around 12 – 15 sessions of one-to-one support or group-based therapy. Alternatively, you may benefit from seeing a counsellor, who can listen and help to understand the problem then work with you to make changes.

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Reviews (20)

If I could give 0 I would.

October 1, 2024

The person I was talking to was judgemental and quite rude, as I was slowing down the 'box ticking'. Got me to open up and tell them all about it but gave nothing in return. Like talking to someone who wants to feed of your misery. Then at the end, 'we can't help you, so go back to holding it all in'.

Anonymous

Unprofessional

August 11, 2024

Had 3 sessions with a therapist, who was unsure if the service was right for me, or a referral to the CMHT would be more appropriate so said she'd get back to me after speaking to someone more senior and didn't offer another appointment. That was at the end of June/beginning of July. Still waiting, 5/6 weeks later.

Anonymous

Rude and a waste of time

April 18, 2024

Useless and not fit for purpose

Anonymous

Poor service

August 31, 2023

Patient not being referred on to DBT pathway and being told it’s been done

Caroline S

My sister has mental health issues,

May 1, 2023

Worse experience every there useless

Anonymous

They are not interested in helping,

November 26, 2022

All I get from them is excuse after accuse as to why they don't want to help. They have caused me more anxiety and stress. I'd have been better off not reaching out to them on the first place.

Anonymous

Didn’t help

April 4, 2022

The person who I saw was awful and didn’t help me recover but blamed me for it and saying I’ll never get better ?!

Anonymous

Reply from Kirklees Talking Therapies (previously known as IAPT) - Mental Health

Thank you for your comment.

We are sorry that your experience has not lived up to expected standards and it is important to us that we offer an excellent service to all. All comments are reviewed and considered in order to improve the service we offer.

If you would like to contact us direct with your concerns please contact our customer services team by:
• Telephone – Freephone 0800 587 2108
• Email – customer.servicesSWYT@nhs.net
• Post – Customer Services, South West Yorkshire Partnership NHS, Foundation Trust, Block 10, Fieldhead, Ouchthorpe Lane, Wakefield WF1 3SP
• Fax – 01924 327668

Unhelpful and not nice to deal with.

October 11, 2021

Unhelpful reponses via email. Not helpful at all, 'Improving Access'... for some. I have severe social anxiety, I can't use the phone due to phobia and rarely leave the house. All I wanted was access to their online therapy and get told to have an assessment on the phone without them acknowledging what I said in the email. The responses are unprofessional and have bad grammar. They don't want to find alternative ways to help people at all. This isn't the first time I've dealt with them and they've had an attitude every single time.

Anonymous

Reply from Kirklees Talking Therapies (previously known as IAPT) - Mental Health

Thank you for your comment.

We are sorry that your experience has not lived up to expected standards. All comments received will be taken forward with the appropriate team so we can improve.

IAPT and CPN at Folly hall Appalling service.

August 12, 2021

No support for months left by my CPN no update or anything having to refer myself to IAPT to be then told I'm not eligible for support there basically left suffering saying it's only short term therapy when I've had it before and it really helped and they was told this but having a baby and covid found it hard to find time for time stated ro ring and discharged me saying I could self refer in future but now I have I've been told I can't have any help and my CPN will update me with treatment when she's not contacted me since Feb no call back or anything after ringing numerous times. They haven't supported me at all and I feel sorry for further people who have to go through this distress and try there best to obtain help and services don't want to know you. Caused alot of upset and distress and contributed in my mental health declining alot. Shouldn't have to ring numerous times for ure CPN to contact you or not even have a letter to let u know why she's not available and left months of not knowing anything. You try to help ureself by going to IAPT and they don't want to know either this isn't a service it's making people worse been treated in this way how is this a service????

Anonymous

Reply from Kirklees Talking Therapies (previously known as IAPT) - Mental Health

Thank you for your comment.
We are sorry that your experience has not lived up to expected standards. All comments received will be taken forward with the appropriate team so we can improve.
If you would like to contact us direct with your concerns please contact our customer services team by:
• Telephone – Freephone 0800 587 2108
• Email – customer.servicesSWYT@nhs.net
• Post – Customer Services, South West Yorkshire Partnership NHS, Foundation Trust, Block 10, Fieldhead, Ouchthorpe Lane, Wakefield WF1 3SP
• Fax – 01924 327668

Shocking service by folly hall and the care

July 24, 2021

Shocking service from the enhanced one team at folly hall in Huddersfield I saw someone who didn’t want to listen felt uncomfortable in his presence and no 48 hour care I supposedly had. Think it’s really unfair to not be given the care after just coming out of hospital under a section 2 mental health act no help or support what so ever no advice or help shocking. wanted to really open up but didn’t with the person I saw as didn’t feel comply in his presence at all was made to feel uncomfortable.

Nicola crook

Reply from Kirklees Talking Therapies (previously known as IAPT) - Mental Health

Kirklees Talking Therapies (previously known as IAPT) - Mental Health