POOR, POOR, SLOW, SLOW. SERVICE.
My partner rang I.A.P.T, Kirklees on the 21st October 2015, after seeing her GP who confirmed she was suffering from anxiety and depression. She spoke to a member of I.A.P.T, who told her she would be contacted by phone for a screening process but not until 26th November 2015. (36 days) After this phone interview she was given an appointment for 28th December 2015 at Folly Hall, Huddersfield. She attended this session, and all the questions she answered over the phone on the 26th November where asked again. My partner was told that she passed all the criterea for help with counselling sessions, so far so good. Then she was told that she would have to wait 5 months to see a counsellor, with nothing else on offer she accepted...... what else could she do? By April 29th 2016, I had had enough of waiting, and tried to contact I.A.P.T, that afternoon to no avail. Not one to give up easily I contacted Kirklees Point Of Access, who also could not contact I.A.P.T, then I contacted SOUTH WEST YORKSHIRE PARTNERSHIP NHS, who also could not get in touch with there own service. I eventually left a recorded message, and sent an E-mail to Folly Hall, the result nothing, After the Bank Holiday 2nd may 2016 I contacted SOUTH WEST YORKSHIRE PARTNERSHIP NHS, with my concerns over a service which relies on the telephone for referrals not answering the phone at a time when people with mental health problems (a long weekend) would be at there most vulnerable. After this last contact my partner was offered counselling at Pathways Mirfield, a place she had made a point of that she could not attend (she had been given four options at the face to face interview, only turning down Pathways, so much for listening to the client.) When she turned down Pathways she was told that she would have to go back on the waiting list. I rang customer services at S.W.Y Trust, and surprise, surprise. An appointment was made for a counselling session(s) in Dewsbury. The "I" in I.A.PT. stands for "IMPROVING", waiting 216 days from that first phone call on 21st October 2015 until 16th may 2016 does not seem to be "IMPROVING" a Cinderella service such as mental health intervention!