Not taken Seriously at all!!!
I got referred by my GP to talk to someone one on one however I had to wait almost 3 weeks for the initial phone consultation. Which when I received this call it was initially to inform me that the person who was meant to be calling me could not do so as they were on leave and was it ok if when she returned back in 2-3 weeks to do the assessment. After I explained that this was not the first time I had contacted IAPT as the first time they came to the conclusion that I did not need therapy and I was frustrated at this the woman kindly did the assessment then. So I was informed that someone would call me the week after but nobody did as the person who was meant to call me was also on leave for 2 weeks because I called them. I was then informed that their conclusion was I needed a sleep leaflet and Group sessions when I specifically asked for One on one! I have again been left feeling like I do not matter to IAPT and feel as though they have taken my issues and my GP'S Referral as though it is un important. I have already contacted my Local councillors regarding the attitude towards so called services that are meant to help people with mental health issues as I believe it is all just statistic driven and looked at from that point of view. In short, Appalling service!!!