Waited 35 mins on phone, no appointments left
Phoned at 8.30 from work, 13th in queue (how did 12 people get through before 8.30?), told at 9.04 that no appointments left. Why? Who took them all? (Assuming six appointments an hour and four hours surgery time available). It's bad enough patients only get phone appointments anyway without having to phone back the next day with no assurances appointments will be available then either. I'm at work so the walk-in at Dewsbury offer is impossible. I was told there are staff shortages on the phones. With the booking system of having to phone at 8.30 (from work which is highly inconvenient) it would seem crucial to have enough staff on the phones at that time. I still don't know who got all the appointments and how. I assume there are two booking systems and I only have access to the ineffectual one.