Kirklees Reablement Service (Locala and Kirklees Council)

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Based on 2 reviews

Kirklees Reablement Service (Locala and Kirklees Council)

The reablement team support you to regain daily living skills following a hospital admission or deterioration in health, for example a stroke. This enables people to live as independently as possible in their own home. Reablement services help to reduce avoidable hospital admissions, support timely discharges and prevent re-admissions. Staff work with you in your own home to help you to regain your abilities and improve your quality of life

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Reviews (2)

Overall positive , with slight concern

July 1, 2024

The carers, especially Linda were very friendly with my mother and she enjoyed their company.
However one of the carers had a slightly concerning attitude towards myself and my sister.
The crux of the situation centred around whether the support was deskilling or whether it was supporting my mother to cook for herself.
The Care manager said that my mother would not engage with this. However there should have been more consultation and a meet up with either myself or my sister at this point regarding this matter.

Reply from Kirklees Reablement Service (Locala and Kirklees Council)

Hi there
Thank you for taking the time to share this feedback with us. The care was provided by our colleagues at Kirklees Council and I have shared your comments with them.

Firstly, they would like to thank you for your feedback about Linda, they will share your kind words with her, we are sure she'll be delighted to know how valued she was.

On the second matter, the Kirklees Short Term and Urgent Support Team would welcome an opportunity to discuss this further with you to be able to be able to identify any areas for improvement. You can contact any of the people below via email or using the Council switchboard 01484 221000.

Service Manager – Julie.bacon@kirklees.gov.uk
North Team Manager – Sarah.birkinshaw@kirklees.gov.uk
South Team Manager – Rebecca.smith@kirklees.gov.uk

Best wishes
Sarah

Excellent service

June 29, 2017

My mum had this service and the staff who came were excellent - friendly, good listeners, they didn't rush her at all and put her at ease when they had to look after her personal needs. They gave very good advice on how to keep yourself well. I think this service really helped with my mum's recovery and helped to keep her out of hospital.

Anonymous

Reply from Kirklees Reablement Service (Locala and Kirklees Council)

Thank you very much for taking the time to send this feedback. I will ensure it is shared with the Reablement Team. It's so good to hear that you felt your mum was well cared for and to hear the words 'listened to' and 'didn't rush her' which are so important and something the team will always aim to do with their patients. I am so pleased she was able to stay at home and the team were able to help her do that.
I wish you and your mum all the very best.
Sarah

Kirklees Reablement Service (Locala and Kirklees Council)