incorrect item
I recently had a toilet seat frame delivered but it is too small for me and as soon as i saw it I said I wouldn't be able to use it. The driver said he couldn't take it back with him and if I needed something different I had to ring gateway to care to ask for it. I asked if he could send a note to the OT who had made the order (like they have in the past when something hasn't been quite right) but he said he couldn't do this. Now I'm left with a frame that I cant use and just gets in the way.