Speedwell Surgery (Paddock and Longwood Family Practice)

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Based on 11 reviews

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Reviews (11)

A caring environment

July 24, 2024

When my child was taken to A&E the surgery gave me a ring the next day to check he was ok and to see if we needed an appointment. Whenever I have needed an appointment for my children one has been offered the same day. Staff are friendly and listen to concerns. Online system for ordering medication and making appointments is easy once set up.

Reply from Speedwell Surgery (Paddock and Longwood Family Practice)

Thank you very much for your feedback and taking the time out to give us a positive review. This is very much appreciated. We do where possible try and ensure children are seen on the same day.

This feedback will be filtered through to the reception team at our next receptionist meeting .

S Lewis
Practice Manager

very helpful

June 30, 2022

The receptionists are very helpful when I call. I struggle to do things online so when they offer the e-consult service or they ask me to send an image I simply just tell them that I struggle with this and they offer e a face to face appointment instead which I think is very helpful.

Anonymous

Reply from Speedwell Surgery (Paddock and Longwood Family Practice)

Thank you for taking the time out to make a review.

We acknowledge not everyone is confident with IT and we are always happy to suggest an alternative to make your experience as stress free as we can. Our focus is be able to get the care you need at the right time and place.

10 stars!!

June 30, 2022

The staff are very friendly and look after me very well. I have a learning difficulty and the doctors and nurses give me lots of time and understand me well.

Anonymous

Reply from Speedwell Surgery (Paddock and Longwood Family Practice)

Thank you very much for taking the time out to write a review. We appreciate the positive feedback. One of our main aims of the practice is to be patient focused and deliver a friendly and efficient service.

Meningitis and MMR jab

June 14, 2021

Nurse was friendly and reassuring. Made me feel at ease.

Anonymous

Care has been good

January 27, 2020

Moved to the above surgery in 2019. In general can usually get a same day appointment. Care has been good Had quite a few medical issues as has my husband which have all been dealt with quickly and efficiently

Anonymous

Helpful

March 14, 2019

Good waiting time
Useful

Anonymous

Poor waiting times

December 5, 2018

Waiting times are very long - last two appointments the doctor has ran over 1 hour late. Service from the doctor, once I was in, was good though.

Anonymous

Getting appointments is a problem

October 2, 2018

Don't give appointments when needed. Might change GP.
Too long to wait; it's so busy, can't get on phone. Doctors really good, just hard to get in

Anonymous

good services

May 21, 2018

good GP+ practice nurse. Offer over 40 health checks. Always check weight and blood pressure at each visit

joanne

Most of the doctors are fantastic.

July 29, 2015

The doctors are fantastic mostly and receptionists are ok. However trying to get an appointment is really difficult. You have to ring at 8.30am or 1.30pm for an appointment that morning or afternoon. It is normally full by the time you get through. You can't book for anytime that week only future appointments online.

Anonymous

Speedwell Surgery (Paddock and Longwood Family Practice)