Slow and inefficient
I've finally switched to a new chemist, because this just got worse and worse. For repeats, they tell you you need to phone them at least 3 days in advance because "we're a very busy chemist" ... But they don't answer the phone. Then you arrive and have to wait at least 20 mins but usually far longer while they get it ready - even if, by some miracle, you have managed to phone them and get through 3 days beforehand. You're also kept waiting in long queues because everyone has the same experience.