Shepley Health Centre


01484 602001

25 Jos Lane
West Yorkshire


Leave your Feedback

Reviews (42)

Absolutely diabolical

September 18, 2022
Will not understand elderly cannot all get to surgery - and somethings need quicker response than 2 weeks for a bloodtest.

Reply from Shepley Health Centre

We are sorry that you have felt the need to complain and in particular using this platform, rather than contacting us and discussing your concerns with us directly.
We do appreciate that some elderly people are housebound and by definition never leave their homes. We have processes in place to address urgent needs via home visit requests for those patients truly housebound and these patients can have blood tests at home provided by the Locala nursing team.
We cannot easily manage requests for home visits for patients who are able to leave their homes for other reasons, with the assistance of family members or purely have transport issues. These patients aren’t housebound. In these situations we would look to work with patients and their carers to determine a suitable time that they can be brought to the surgery with the assistance they require. Many of our patients use a local charity who provide a subsidised taxi service for people in the locality requiring help getting to appointments.
We appreciate that the location of the practice is not on any direct public transport services, which can make it difficult for those without their own transport. In some cases patients choose to change their surgery to other local surgeries with a more direct transport link.
If the clinician was happy for you to wait two weeks for a blood test that was based on clinical assessment at the time. If clinicians feel a blood test is required urgently, it is usually accommodated within 48 hours.
I hope this goes some way to addressing the concerns that you raise.

Provider responded

Where has my GP gone?

January 10, 2022
Appalling. Couldn't care less attitude. Leave poor Receptionists to face desperation, anger from patients while GP's hide in the back in their cosy little offices. Should be ashamed of themselves.

Reply from Shepley Health Centre

We are sorry you have felt the need to complain using this platform rather than approaching us directly. It is true that the role of a Doctor's receptionist is extremely demanding and across the country GP surgeries are dealing with unprecedented demand, for which the receptionists are the first port of call for many. To address some of the issues regarding demand we have installed a cloud based phone system to try and ease some pressures for reception. Clinically we have increased nursing hours, an additional Advanced Nurse Practitioner and we have become a GP Registrar training practice to provide additional appointments. I can assure you the GP's do not hide in their cosy little offices. The number of patients in the waiting room does not reflect the amount of work there is to do. Visits, emergencies, referrals, reviewing results, staff support, debriefing, mandatory training, online consultation requests, patient queries are just a few of the things that that the whole clinical team are involved with on a daily basis. I hope this information is useful as I appreciate patients cannot be expected to know what other work there is to do in general practice.

Provider responded

Reception staff excellent.

August 4, 2021
GP's normally unavailable. Referred to Clinical Physician(s). Procedure therefore Receptionist (always assuming you can get through, line usually engaged), then Clinical Physician and then (if you're lucky) telephone call with GP. Haven't seen my GP for over 2 years. Some things just can't be diagnosed over the 'phone.

Kind helpful and cared

April 8, 2021
I saw the practice nurse, she was helpful, friendly and above all the kindest person I have met, thank you

Fantastic surgery but some frustrations 2020

October 6, 2020
I have been a patient here since birth and I find it an exceptional practice, friendly, thorough and professional. However, the systems in place during the pandemic make it challenging to access advice. For example a routine appointment is not an option, even via telephone. Meaning if you have a non urgent question or issue you must call on the day and go on an urgent list. Having done this I was made to feel like an inconvenient time waster. I would happily have waited and had a slot where my problem was given time to be heard, but am now left feeling like I should not call unless very urgent and this leaves me unsure where to turn for advice and help with my long term health.
I understand that these are very hard times and that the safety of staff and other patients is vitally important, but with the pandemic not showing signs of stopping at some point routine work needs addressing and the attitude I experienced from the senior clinical staff today was very disappointing


March 15, 2020
Always 1st Class
Peter Mackle

Great surgery with committed staff , who care

February 25, 2020
The service is timely , prompt and helpful , you never feel that something is not important and that questions aren’t answered .
Sheila Lock

Friendly service

January 22, 2020
Friendly service, changed over 2 years from previous surgery. Fast service when referred to other departments.

Good service

January 14, 2020
I have been coming here over 30 years and i'm very happy. Promptness of appointments is good. The reception staff and nursing support is excellent . The GP are very good indeed. The fact that the pharmacy is near is a positive . The new prescription service online is very good and efficient . They give me the support I need here.

Nice atmosphere

January 14, 2020
The doctor I have is very good. Nice atmosphere here in the surgery.