Sidings Health Centre

Contact

01924 468686

The Sidings, Dewsbury
Dewsbury
West Yorkshire
WF12 9QU

Location

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Reviews (14)

Rubbish phone systems

October 1, 2024
Rubbish phone systems, wait in que and then when its your turn get cut off. Happens too often. Also if you ask for a call back, this doesn't happen. Some staff are also very rude and arrogant.
RN

Reply from Sidings Health Centre

We are sorry for inconvenience caused by the problems with our new telephone system, we are working with the telephone supplier to fix these issues. To avoid this problem please press for a call back this way you keep your place in queue and we call you back.
Once again we are sorry for this and we are working to get it fixed.
Practice Manager


Provider responded

Great practice

July 30, 2024
There is a reason they are so busy and that is because the care here is brilliant
People want ti stay when they have moved out of area don’t want to go anywhere else
People need to understand the pressure GP’s are under and be grateful for the great care they get here
Anonymous

Reply from Sidings Health Centre

Thank You for your support, our staff work really hard.


Provider responded

No appointments available

September 16, 2023
There is never any appointments available and the staff are a bit rude
Anonymous

Reply from Sidings Health Centre

I am sorry you had difficulty making an appointment, we always try our best to accommodate everyone.


Provider responded

Definitely recommend the practice

January 30, 2023
Highly experienced doctors that listen to their patients. Very clean practice. Phone lines for reception have improved substantially. It is a very busy practice for good reason.
T I

Reply from Sidings Health Centre

Thank You for taking the time to comment.


Provider responded

Very good

January 24, 2023
I know the staff are extremely busy and they work hard
The demand for appointments is very high and the doctors do their best
I don’t think patients realise the amount of patients that are seen as the waiting room is always full when I go
I hear of a lot worse stories from people at other surgeries so we should appreciate what we do have
and not put the staff down who are doing a great job under extreme pressure
Anonymous

Reply from Sidings Health Centre

Thank You for your comments


Provider responded

Lack of appointments. No access to the GP.

January 6, 2023
The practice receptionist will ask service users to call at 8 am. Users will call at 8 am, placed into a queue. After an hour and a half of waiting they are told they have no available appointments. On a positive note, doctors at the practice are very good.
Anonymous

Reply from Sidings Health Centre

The reception staff can't determine amount of available appointments they can only offer what is available.
The practice offers pre bookable appointments with GP's (which do get booked very quickly), as well as on day appointments with both GP's and Advanced Clinical Practitioners. You do not always need to see a GP, Advanced Clinical Practitioners work alongside the GP's and can diagnose, prescribe and refer you if necessary.
You will be asked to ring back the next day if you do not want to wait for the next available pre bookable appointment and there are no appointments left for that day.
The phones are busy on a morning due to the demand for appointments on the practice. We are all trying our best to offer the best service we can with the demand.


Provider responded

Very friendly staff

November 8, 2022
Dr Asmal and all the staff are so friendly and helpful couldn’t ask for anything better
R N

Reply from Sidings Health Centre

Thank You for your comments.


Provider responded

very good

October 6, 2022
the three doctors at this practice have looked after my needs very well
dafydd rothery

Reply from Sidings Health Centre

Thanks You for your comment.


Provider responded

Brilliant service doctors nurses receptionist

September 5, 2022
Staff professional, kind, caring, very helpful with a problem I had sorted in no time ,very grateful for all the care and help with various health issues, my husband and myself have had very positive experience.
Anonymous

Reply from Sidings Health Centre

Thank You for your comment.


Provider responded

Positive and helpful experience.

July 12, 2022
Doctor Asmal Has always provided good level of care towards patients and been helpful.
Anonymous

Reply from Sidings Health Centre

Thank You for taking the time to leave a comment, we value your feedback.


Provider responded