Terrible, uncaring
After 3 referrals the spa team finally agreed to assess me. The first staff member who rang me for inital information gathering was very rude and i ended up in tears due to her attitude towards me basically telling me i wasn't bad enough and did not matter. I then had to wait a month for an assessment to be told im too complex and passed to another team so i now have another 6 month wait ahead, its terrible when you are screaming for help and not getting it. Luckily the person who did the assessment was nice and listened to me however the other staff seriously need some sensitivity training