Long wait times.
I feel like I am often left waiting. Trying to get through on the phone takes 30- 40 minutes. When I am here I wait in the waiting room for up to 20 minutes to be called to be seen and that's if I am given a face to face appointment. I once called for an appointment and was told I could have a telephone call but I did not want this as I wanted to be seen by the GP and I was told it would be a 10-day wait for the next available appointment. When I finally did get to see the GP he told me I should have come to him sooner which frustrated me further. I am happy with the care the GP's offer though.