Appointments
It is hard to get through on the telephone and not always switched off answer phone at 8.30 am so when I call back I am then in a queue. E consult is difficult to use and not always appropriate and I don't always get a response to my emails . The practice nurse is excellent. There has been a change in the doctors over the last couple of years and I don't always get prescribed what I need but this can be costly to pay for. Receptionist response varies, some days fine and helpful other days no empathy and unhelpful. It would be nice if they had a more consistent caring approach, particularly when they are speaking to carers .