The Whitehouse Centre Healthwatch Kirklees

Fantastic

June 30, 2022

Fantastic surgery - I suffer from high anxiety and panic attacks and a lot of this is triggered by anything to do with my health and medical appointments. The surgery really listens to me about this and respects it. They me phone call appointments so I don't have to come into the surgery and if I ever am required to come in they are very gentle and kind with me.

Anonymous

Reply from The Whitehouse Centre

Thank you for your kind feedback. We always want patients to feel comfortable and at ease when receiving care from the practice. I am glad this is the experience you have had as a patient. Occasionally we do need to see patients in person to provide the care that is required, but we will continue to support you via telephone appointments when it is appropriate to do so if this is your preferred method. Thank you once again for providing this positive feedback. All feedback is used in staff training and it is always motivating for staff to hear they are doing a good job.

Can't get an appointment

February 3, 2016

I struggle to get an appointment with my GP. They also keep changing doctors. I get tired of explaining my problem.

Anonymous

They don't understand

February 3, 2016

I'm not happy with my GP as they don't listen to my problems. I keep getting headaches but they just tell me to take painkillers.

Anonymous

Very caring

June 5, 2015

I like my doctor's surgery, they are very caring and they look after me. The only thing I would like to see changed is the way that they book appointments, if you call in the afternoon they always say "you need to call at 8am"....but when you call at 8am the lines are very busy. Apart from the access to appointments everything else is good.

Patient in HD5

Good doctor but won't see me now

June 5, 2015

Now that I have started working the doctor says I need to find a different GP. I liked this practice, they were good.

Patient in HD5

Kind and understanding

May 18, 2015

They are very kind and understanding. But the waiting time is not good.

Patient in HD1

Not always helpful

May 15, 2015

I had an appointment with my Gp and I asked for a blood pressure test. The GP was sat there and could have done it but I was asked to go and make another appointment. I then went and got another appointment made but I had to then cancel as I was not feeling well. It's very silly that I had to book a GP appointment for a simple blood pressure test. I'm not going back there again

Patient in Huddersfield

Missed one appointment- removed from practice

May 11, 2015

I missed one appointment as I was looking for a job and was sent for an interview. I told the receptionist that I could not attend as if I missed the interview then my benefits will stop. When I later tried to make an appointment they told me that I cannot see the GP at Whitehouse as I have a job now. A few weeks later I had to stop working but I was still told that I could not be seen at this practice. I then joined a different practice.

Anonymous

Good doctors- very friendly

May 11, 2015

I use the white house practice and I think they are very kind and caring. The only problem is that waiting for appointments can be a long while.

Anonymous

Receptionists unhelpful

May 8, 2015

I speak good English but I have seen other patients struggle to explain their problems to the receptionist. They don't provide interpreters or call the language line. Once I was struggling to explain my problem and the receptionist assumed I was Arab and started speaking Arabic. I had no idea what she was saying. I think they should sort this out

Anonymous

The Whitehouse Centre