Good care, difficult to get through on phone
My GP is excellent, I get really good care, but sometimes when seeing other doctors it's not as good. Often difficult to get through on the phone in the morning. I once had to make 64 attempts to get through before even being able to join the queue. I'm not saying this is just a problem for my GP practice, I think it's a problem for many of them. Not everyone is able to book online so it's not fair when all the appointments seem to have been booked before I can even get through on the phone. Some receptionists are good, some think they are GP's - they want to know all the details about my problems and I don't want to tell them. One receptionist is absolutely fantastic. Sometimes when I ring up and I'm distraught she stays on the phone with me until she's made sure I'm OK.