Caring and Supportive GP Service
All 3 GPs at this practice are very patient focused - they are polite and approachable and quickly put me at my ease - always listening carefully to what I have to say and then providing treatment; information; support and reassurance, as appropriate. I never feel rushed. The information leaflets, displayed in the waiting area, are useful and I particularly like the section for carers. My only concerns (and the reason why I have not rated above as 5 star) are: 1) The reception area is too "open plan" - leading to patients overhearing face to face and telephone conversations between surgery staff and other patients. 2) I would prefer the receptionist on the front desk to be there to act solely in the capacity of receptionist for visitors to the surgery - currently, there are occasions when visitors have to wait because the member of staff on the front desk is "on the phone" to another patient - it would also be preferable if all such telephone conversations were conducted in a separate room, away from the reception area altogether - for patient confidentiality reasons.