Enter and view reports
Since June 2014, Healthwatch Kirklees has been doing Enter and View visits to local health and social care providers.
You can find details of our visits to date listed at the bottom of this page.
What is an Enter and View visit?
It’s a visit to a publicly funded health or social care service led by Authorised Representatives from Healthwatch Kirklees. We go in to day services, care homes, hospital wards, GP surgeries, etc… and we speak to the people using those services to find out what they think. We can do this at agreed times or do unannounced spot checks. It’s not an inspection of the service, but we use the visit to make sure that people are able to get the support they need from that service and to learn more about the service. We then report back to providers and commissioners of service and, where appropriate, to the regulators.
In order to do these visits, we need a team of trained, volunteer Authorised Representatives. We have just recruited 10 volunteers to this team and we are establishing our plan for visits over the next few months.
But what does it mean to be an Authorised Representative?
Authorised Representatives are trained volunteers who assist in every stage of the visit – they help to arrange it, to complete it, and to report back the findings. There is guidance and support to do this provided by our Volunteer Coordinator, Katherine Sharp.
When you are asked to be an Authorised Representative for a visit, planning, preparing, completing and reporting back on that visit can be quite time consuming, but you can be involved in as many or as few visits as you would like to be across the year.
If you are interested in doing this role, just get in touch with Katherine to express an interest. Check out our volunteering page for more information.
In addition to doing Enter and View visits, we’re regularly invited to accompany North Kirklees Clinical Commissioning Group on their Patient Safety Walkabouts at different health care settings. We welcome this opportunity to speak to patients, visitors and staff with the commissioner.
We are clear that any Enter & View work that we do needs to add value to the visits completed in Kirklees by partners at the Care Quality Commission, Clinical Commissioning Group, Kirklees Council and Monitor.
Healthwatch Kirklees completed an Enter and View visit to Ravensknowle Road, care home in Dalton, Huddersfield in November 2019
We visited this service to observe and gather comments from people living at the home about what worked well at the service and anything Ravensknowle could do to help improve this experience.
Ravensknowle is run by the Bridgwood trust and provide accommodation and support for individuals with learning disabilities.
For more information, please download the final report.
July-2020-Update-Final-Enter-and-View-report-Ravensknowle
If you would like to download the Easy read report please click here.
Healthwatch Kirklees & Healthwatch Calderdale completed an Enter and View visit to Overgate Day Hospice, September 2019.
We visited this service to observe and gather comments from people accessing the day patients Hospice about what worked well at the service and any things the Hospice could do to help improve this experience.
For more information, please download the report.
A team from Healthwatch Kirklees completed an Enter and View visit to Enfield Down, July 2019. We visited this service to observe and gather comments on how the services ensures that patients are able to give feedback about the care and treatment they receive and to make choices about their care.
For more information, please download the report.
In July 2019, we visited Kirwood Hospice to find out that patients and staff thought about end of life care services and support. Click the link below find out more.
A team from Healthwatch Kirklees completed an Enter and View visit to Lyndhurst Hospital on 2nd May 2019. We visited this service to observe and gather comments on how the services ensures that patients are able to give feedback about the care and treatment they receive and to make choices about their care.
For more information, please download the report.
A team from Healthwatch Kirklees completed an Enter and View visit to Overgate Hospice on 4th October 2018. We visited this service to observe and gather comments on how the services ensures that patients are able to give feedback about the care and treatment they receive and to make choices about their care.
For more information, please download the report.
A team from Healthwatch Kirklees completed an Enter and View visit to The Dales, Calderdale Royal Hospital (Ashdale and Elmdale Wards) on 1st August 2017. We visited this service to observe and gather comments on how the services ensures that patients are able to give feedback about the care and treatment they receive and to make choices about their care.
For more information, please download the report.
Wednesday 16th March 2016
A team from Healthwatch Kirklees completed an Enter and View visit to Ashcroft Nursing Home, Cleckheaton. Time, 10am-12pm. We visited to find out how satisfied people using the service were about choice and dignity, the food they received and the variety of activities available.
For more information, please download the report.
Tuesday 26th January 2016
A team from Healthwatch Kirklees completed an Enter and View visit to Ashmeadows, Cleckheaton Time, 10am-12pm. We visited to find out how satisfied people using the service were about choice and dignity, the food they received and the variety of activities available.
For more information, please download the report.
Tuesday 8th December 2015
A team from Healthwatch Kirklees completed an Enter and View visit to Avery Mews, Heckmondwike. Time, 10am-12pm. We visited to find out how satisfied people using the service were about choice and dignity, the food they received and the variety of activities available.
For more information, please download the report.
Thursday 26th November 2015
A team from Healthwatch Kirklees completed an Enter and View visit to Tolson Grange, Dalton. Time, 1.30-3.30pm. We visited to find out how satisfied people using the service were about choice and dignity, the food they received and the variety of activities available.
For more information, please download the report.
