New care survey launched

May 24, 2021

We are excited to announce the launch of our latest survey.

Take the survey

Download the Easy Read version


We understand that your NHS and social care may have been affected by delays and/or difficulties since March 2020.

Have you had to wait longer than usual for an appointment? Perhaps you’ve had difficulty contacting your GP or had an assessment postponed? 

We would like to hear about your experience. How are these delays and challenges are affecting you?

We’re here to listen to your experiences good or bad, and build a clear picture of what you need from the future of health and social care.


We’re here to help

We’ve already heard from lots of people so we know this is an issue that’s important to you and your loved ones. Simon called us to let us know he’s having to wait for a further 18-months before he can get his knee replacement operation. Mary who’s in her 60s told us she’s been waiting for a hospital appointment for months. She’s tried to contact the NHS services to find out what’s happening but couldn’t get a straight answer.

When Joan got in touch we were able to support her to get the right treatment from staff who understood her needs.

The difference your views make

Not only are we here to help you get to the bottom of challenges; the information you provide will help us influence NHS managers to do things differently in our local area. 

In 2017 our wheelchair provision survey in Kirklees led to an investment of 1-million pounds for Op-care to enable them to address a backlog of equipment requests for complex needs wheelchairs and mobility equipment. This project started from just one person’s feedback!

Your voice can help shape the NHS in Kirklees in the future.

Take the survey

In September 2021, we will provide a report to NHS services across Kirklees.  The report will include what you have told us and we will recommend improvements to local services.  

Thank you.

We’re listening to you

You can complete the survey online here (it takes just 5 to 10 minutes).

Via telephone with one of our friendly advisers by calling 01924 450 379

  Feeling creative?
Send us a story, letter, poem or a drawing describing how your experience has made you feel and post it to:
Healthwatch Kirklees
11 Empire House,
Wakefield Rd,
WF12 8DJ

Contact us at if you require printed versions and/or translations for your community. 

If you have already completed the survey please share it with your friends and family, every voice counts!


Everything you tell us in this care survey will be anonymous and your feedback however you choose to share it with us will help shape the future of health and social care for you and your loved ones.

It’s our job to make health and care work better for everybody. During this challenging time of Covid-19, our role has never been more important and we are grateful for as much information you can provide. 

The survey closes on the 30th of August 2021

*Simon, Joan and Mary's real names have been changed to protect their privacy.

2 responses to “New care survey launched

  1. I don’t think it is professional when a GP Receptionist is asked if the only way I can actually see a Doctor face to face is attend A&E, the answer is “Yeah” Especially when our Local hospital is reporting an increase in patients attending A&E, there’s not incentive when its so difficult to get a face to face appointment with your own GP.

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