New investment to boost mental health services in Kirklees

May 1, 2020

NHS Commissioners in Greater Huddersfield, North Kirklees, Calderdale, Wakefield, Leeds and Barnsley have invested almost half a million pounds into a new mental health helpline for local residents.

The contact worth £490,000 to provide a 24 hour, 7 day a week mental health helpline has been awarded to NCHA Care and Support. It has been developed in line with national guidance. The new service will complement mental health services already available in the local area.

The six CCGs have worked together to commission the telephone helpline which will support people experiencing emotional distress. Trained telephone advisors will be able to signpost and refer people into local services for further help. Evidence shows by providing access to mental health support 24/7 provides an alternative to attending A&E.

The telephone helpline will be available to anyone registered with a GP practice in the six areas. People do not have to have used mental health services before. Carers, or those concerned about a loved one or friend, will also be able to telephone for advice.

1 in 4 people will be affected by a mental health problem in their lifetime.

Vicky Dutchburn, Head of Strategic Planning, Performance and Delivery at Greater Huddersfield CCG, which is the lead commissioning organisation for the service said: “We are committed to supporting our local residents maintain a healthy mind by putting in place direct access to support which is available 365 days a year. The service was identified as a priority area by the NHS in the Mental Health Forward View, but comes at a time when more people are experiencing stress and anxiety due to the Coronavirus.”

Tracey Ward, Contracts Manager Personalised Support and Assistive Technology, NCHA Care and Support said: “We are living in troubling times and know this is having an impact on many people’s mental health. More than ever people are going to need support and guidance to get the help they need. We are delighted to have been appointed by Greater Huddersfield Clinical Commissioning Group to offer this new 24 hour helpline, to support anyone seeking support for their mental health needs and their carers.”

NCHA Care and Support is now working with commissioners to implement the new service, which will start this month.


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