The Kirkwood got in touch with Healthwatch Kirklees to ask if we could support them to gather feedback about their services. They have recently rebranded and have many new plans for the service. The Kirkwood felt that working in partnership would help them to reach more people and, as Healthwatch Kirklees is an independent organisation, people would feel comfortable giving us their views.
The Kirkwood are a movement of local people dedicated to caring for people in Kirklees affected by life limiting illness. Together, they offer a wider range of services designed to support patients, carers and family members at every stage of illness. Some of you may have known them in the past as Kirkwood Hospice, as in-patient care is one of the services provided by The Kirkwood.
The video below explains the new suggested services that The Kirkwood would like to offer in the future.
From our findings, we found that the majority of people were aware of the end of the end of life care and the support/therapy groups on offer at The Kirkwood. Some people are not aware of the full range of support services on offer, or who is eligible and how to access different services. Overall, people felt positive about ideas for proposed new ways of offering support in the community, eg in hubs or using ‘Kirkwood on Wheels’. People didn’t want existing services to be replaced by the new ideas. The majority of people who responded to our survey asked for a direct advice line for The Kirkwood.
The Covid-19 pandemic has affected the way in which people access services at The Kirkwood; some changes have been positive such as digital access, whereas others, such as a lack of face-to-face support groups, has had a negative impact.
To read our full report click the link below