Hi,
Thank you for your feedback. We can assure you that we use the most up to date clinical software and have recently invested in a new online consultation service called eConsult that can be used for admin requests and requesting clinical advice. If you'd like to find out more information about how to use eConsult view the links below.
eConsult Frequently Asked Questions - https://econsult.net/econsult-faqs
eConsult tutorial/walkthrough - https://www.youtube.com/watch?v=1fGEpzrgAJc
Kind regards,
Croft Medical Centre