District Nursing (Locala)

The District Nursing team provide a 24-hour service, 365 days a year, caring for and supporting patients in their own homes. The teams include, district nurses, staff nurses, nursing associates and healthcare assistants. They work together to improve or maintain the health of mainly housebound people aged 18 and over who are registered with a Kirklees GP. This involves working in partnership with GPs and social care providers, hospital and hospice teams, Macmillan, AgeUK and other third sector organisations to ensure that whenever possible, care can take place at home

Contact

0300 304 5555

various locations throughout Kirklees
West Yorkshire

Location

Leave your Feedback


Reviews (19)

excellent

October 5, 2022
I have had regular visits from the team and they have all been really good.
Anonymous

Reply from District Nursing (Locala)

Hi there
Thank you so much for leaving this feedback for our District Nursing Team. You don't know how much this will mean to them, things are still very busy in Community Care and the team are working hard to ensure everyone receives the very best care at home.
Thanks again.
Sarah


Provider responded

Flexible with appointments

July 6, 2022
The district nurse visits once a month and is very good .
Anonymous

Reply from District Nursing (Locala)

Thank you for taking the time to share this feedback. I'm pleased to hear you that you are happy with the visits from out District Nursing Team.
Best wishes
Sarah


Provider responded

Excellent service

July 5, 2022
The care received was excellent. Changed dressings and was quick, professional and pleasant
Anonymous

Reply from District Nursing (Locala)

Thank you for sharing this feedback with us. I will share it with the team who will be really pleased to hear your positive comments.
Best wishes
Sarah


Provider responded

My husband had end of life care

December 2, 2021
All the nurses were extremely helpful and supportive,my husbands pain levels were managed well and when called out in the night they were very supportive can not thank them enough they do a brilliant job even though they are under staffed.
Sandra

Lack of compassion poor communication

August 5, 2021
My experience has been a bad one in regards to the care my aged mother has received.
Jenny Nippers

Poor care, poor pain control, poor attendance

August 1, 2021
Mums pain levels not considered, inability to heal deep wound which was sorted when in hospital. Not responding to call outs in appropriate time frames. Not communication to family or care home appropriately. Leaving their kit in mums room in a mess. Leaving my mother to suffer unnecessarily.
Jennifer Nippers

Reply from District Nursing (Locala)

Hello
I am very sorry to hear that your mother hasn't had a good experience of care. We would like to look into this further for you and ask that you contact our Customer Liaison Team either by phone 0303 003 4529, by email enquiry@locala.org.uk or complete the form on our website https://www.locala.org.uk/get-involved/compliments-and-complaints

Emma


Provider responded

Poor communication and pain control

August 1, 2021
Poor communication with health and care settings. No awareness of an increased need in pain relief when a category 2 became a 3 . Not respecting a mother’s wishes for a family chaperone at a risk assessment and going ahead when the family member could not make it and had provided 3 alternative dates. Night services are non effective.
Bernadette Hepper

Reply from District Nursing (Locala)

Hi,
I am very sorry to hear that you are unhappy with the communication between Locala and the care settings. At Locala we always try our best to be helpful when providing care and support so we would like to look into this further for you and ask that you contact our Customer Liaison Team either by phone 0303 003 4529, by email enquiry@locala.org.uk or complete the form on our website
https://www.locala.org.uk/get-involved/compliments-and-complaint

Emma


Provider responded

Very good service

July 24, 2021
Good service but the dressing keeps dropping down my leg
Gary Paine

Very poor and have an attitude if you ask q

July 2, 2021
The care has been very poor for my mum thay dont let you know when rhay change things some off the staff talk to people like rubbish
Anonymous

Reply from District Nursing (Locala)

Hi there
I am very sorry to hear that your mother hasn't had a good experience of care. We would like to look into this further for you and ask that you contact our Customer Liaison Team either by phone 0303 003 4529, by email enquiry@locala.org.uk or complete the form on our website https://www.locala.org.uk/get-involved/compliments-and-complaints.

Best wishes
Sarah

Sarah True
Engagement & Inclusion Manager


Provider responded

Attitude of nurse call with elderly relative

June 13, 2021
Last week mum In law had-a Visit 9.6.2021 from doctor and he felt that it needed dressing and would send out a nurse next week to have a leg dressed . I my opinion it needed dressing that day, not 4 days later and we never requested the visit but dr did . In mean time I Went out and bought some soft pore dressings and actually did the dressing when she needed it. The leg is much better and healing slowly . So we agreed to ring and cancel the visit Monday morning during normal working hours . We had no way of contacting as were not given DN contact numbers or even if it was DN or practice nurse that would be coming.
I can understand your frustration of the visit that was unnecessary but the tone of voice to an 87 year old lady was abrupt and curt .
I felt it unnecessary . Why didn’t an appointment be arranged to go to surgery we would have been only too willing
Anonymous

Reply from District Nursing (Locala)

Hi there
I'm really sorry to hear that your mother in law was upset after calling to cancel a visit. This is not how we expect patients to be treated and we do appreciate her taking the time to cancel a visit.

It would be helpful to know the call was to the GP or the Locala Single Point of Contact.

There are a `number of things we can learn from your feedback and if you would like us to investigate this further please give Healthwatch your details and we can jointly look into it.

Once again, our apologies for the way this was handled.

Best wishes
Sarah

Sarah True
Engagement & Inclusion Manager


Provider responded