District Nursing (Locala)

Listened carefully, offered helpful suggestions. On all occasions, different staff, but the same high standards in the care. Treated as an individual.

Appointment 20mins late. Next appointment booked in for 3 months time I usually receive a reminder message which is useful.
Appointments are quick and easy, I have never needed to ask further questions but the nurse is approachable and I feel like I could if needed.

Happy with the care and friendly staff but every appointment I’ve had so far has been 20-25 past my appointment time.
Also frustrating that I have to sign in in one part of the building and then make my way downstairs to another part to be seen.

Appointments generally run 15-20mins late. It’s not ideal having to walk upstairs to sign in to them come back down to be seen.
Nurses are nice. Appointments booked for next visit and confirmation text is useful so I don’t have to worry about working it down a losing it.

Following surgery in Stockport hospital (referred there for specialised surgery which could not be done locally) was told on discharge wound care would be picked up by the district nurses. I heard nothing from them for 7 days and was advised to make GP appointment. GP would not touch my wounds and advise I contacted PALS who said they would get back to me 3 days later still no contact. I spoke with Locala who were able to make enquiries and fast track me for an urgent next day appointment which I was grateful for. The referral was never made to them upon my discharge but they once they aware of my case they were super efficient at getting me seen urgently. The care I have received today has been very good, the nurse answered all my questions and gave me lots of advice.

Great service, appointments are always on time and I don’t feel rushed.
Nurse is always polite and friendly and we have a bit of a chat first as I’m a bit nervous with needles.
I usually get a reminder text about my appointment but didn’t this time so I almost forgot about it.
Only thing that I’m a little disappointed about is that I used to get this service at my local surgery which is across the road from my house, I now have to travel the the health centre which is a little frustrating.

I come very 3 months, appointments always run on time, sometimes even early which works well for me. My next appointment is booked before I leave, I usually get a reminder message when my appointment is due but I didn’t on this occasion.
The nurses are always lovely and approachable, I feel I could ask questions if I needed any advice. Overall an excellent service.

I'm always seen on time. Nurse is pleasant and efficient. Don’t feel rushed and can ask questions.
Next appointment booked in for 3 months time. Would appreciate a reminder text day prior as may forget with it being such an advance appointment booking.
Wish the service could be offered at my local surgery (Mirfield) as I don’t drive so it’s not easy for me to get to Dewsbury.

I am very happy with the service . The staff are all nice and helpful . I have got to know the staff well and they give me advice on how to take care of my leg.
They see to me quickly so I am not sat waiting a long time , it usually depends on how long the person before me needs . I am able to talk about my care and treatment and involved with decisions .At the moment I am seen twice a week which will then go to once a week and then I will be signed off. I am told if i have any problems I can get in touch with them and will be seen again and i wont have to wait a long time for an appointment. I see the same two nurses and I like this because i don't have to repeat myself , they know all about my health history and treatment.

Very happy with the service . Staff are all helpful. They see me in good time and I am never sat waiting long 5-10 mins max. I was seen straight away today. I feel involved in my care. and I am seen twice a week and it is staying at that for now.
I get enough time at the appointment and I am shown how to manage my condition.
I feel i can 100% talk to them about any concerns.