Gateway to Care
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Based on 15 reviews
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Reviews (15)
Nobody gets back to you
July 11, 2019
My mother has a faulty carephonest it's charged her because it had a faulty bartery. I have complained. Nobody got back to her or me. .
Cuts! without dialogue!
May 3, 2018
I am a carer and use direct payments, without any dialogue they cut respite care without any dialogue and someone who has never met the person I care for has decided that the cares needs are not great enough. They had assessed him two years ago and he met them, then his condition is a condition which is and has got worse, so how can this happen.
Horrendous
October 13, 2016
Phone queue forever and a day. Noisy people chatting in background in irritating cheery tones, laughing etc. Told to care for the person myself. Kept having to repeat what I had said to someone only half listening. Half hearted
Don't Care
December 16, 2015
I phoned to ask for a social work referral for a relative I care for and I was told that since we have money enough to have to pay, I should sort it out myself
Information/advice
November 20, 2015
Positive experience. Informative service.