Greenway Medical Practice

Feedback Rating

Based on 11 reviews

How likely are you to recommend this organisation to friends and family if they needed similar care or treatment?

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don't know

How do you rate your overall experience of this service?*

Summary of your experience* (max 45 characters)

Tell us more about your experience*

Where do you live? (town/city)

Your ratings (select if applicable)

Cleanliness

Staff Attitude

Waiting Time

Quality of care

Quality of food

Do you want to know more about how to make an official complaint?*

No Yes

Would you like Healthwatch to contact you regarding your review?*

No Yes

Please leave your telephone number below and we will call you back.

Telephone

About you

Name

Leave feedback anonymously?

Email* (Your email will be kept private and you will not be sent any marketing material. If you do not wish to provide an email address, please call us on 01924 450 379 and we will take your review over the phone.)

I accept the Terms and conditions

I consent to being contacted regarding my feedback by Healthwatch*

Yes No

I confirm I am over the age of 16*

Yes No

I have parental consent*

Yes No

Subscribe to the newsletter?

Only your overall rating, comment and name (if disclosed) will be visible online.

Leave your feedback

Reviews (11)

Miss doctors callback

June 4, 2015

On mon 1st June I rang for a doctor to ring back. I asked for Wednesday as I work mon/tues. The 1st call was whilst I was doing the school run. As I take 4 children to school it was noisy and I didn't hear the phone ring. I rang back and rebooked as I know doctor won't try again. I asked for a call after school run. They can't give you a time and unfortunately nipped to the toilet and missed the second one. Didn't dare ring back again. If this is the process I think the doctor should just try one more time in case the patient couldn't just quite get to the phone.
Also my son was referred for a hearing test in March and still not heard anything and we're now in May.

Reply from Greenway Medical Practice

Hi there,

Apologies for not responding sooner: when you originally posted we did not have the facility to leave a reply.
Thanks for taking the time to comment on how we can improve our service. I'm sorry you didn't find your experience of trying to speak to a doctor at the practice satisfactory. We have discussed the points you have raised. We agree with your suggestion: clinicians should usually try more than once to make contact, particularly if the call is relating to a child or a vulnerable patient. Unfortunately our demand is such that we do not have the capacity to repeatedly call back.
While we do not offer to call back at specific times, we are happy for patients to give a suitable 'window' when it would be best for us to try. We will endeavor to call back at that time, but this is not always possible if we are dealing with more urgent cases.
I'm sorry that you were still waiting for an appointment for a hearing assessment. I trust this has been resolved. If not, please contact the practice so we can look into it further.

Regards

Dr Cameron, on behalf of the Greenway Medical,Practice.

Greenway Medical Practice