Rowlands Pharmacy Almondbury

My sister is staying with us and had lost her prescription. She had made a trip to the pharmacy who were very helpful in facilitating an emergency supply for her and arranged for it while she waited.
The gentleman who served her ensured she had enough to see her through her stay. Very happy with the service!

Fantastic customer service! I enquired about a flu vaccination and was given excellent service from the branch manager who could not have been more helpful! A friendly and helpful team gave me the help and advice I needed. I would highly recommend, an excellent community pharmacy. Thank you for your help!

My son requires a lot of medication, so we are often in the pharmacy with many requests. The staff are always friendly and go to ectra mile to help. They know my son on first name terms now which is very nice. There is a lovely girl on the front desk who we usually deal with and she goes above and beyond to help us.

I have started with 4 stars as we now have a new manager , I'm hoping to be able to move it to 5 over time.
I was impressed when Abbas firstly took to social media to introduce himself on Almondbury Information.
We have been waiting a long time for a good new manager to take over from Philip, who will be hard to follow..
Abbas is aware of the bad reviews and so obviously he is keeping track of things , it will take time to repair the damage done over the past 2 years or so with hard work and better feedback I'm hoping he does well.
I feel I needed to do this recent feedback as my last feedback some months ago was dire and we need people to see that changes have been made.

Staff were very rude when I said I would complain they hung up the phone they don’t send enough medication just a very bad practice now it has been taken over the previous owner couldn’t do enough

Medication not available when needed , I have repeat scripts which are never on time , and always mistakes

Desperately slow service, lack of stock, lack of interest. Customers are viewed as irritants. They cite lack of staff, but the ones they do have are actively hostile and will ignore you for up to ten minutes without even enquiring what you want. When we are being asked to use the pharmacy instead of the GP for routine stuff, this cavalier lack of care is staggering.

For the last 8 months I have experienced nothing but problems with obtaining prescriptions from this pharmacy. The first few times they said it was the GPs fault but when I contacted the GP it turned out it was the pharmacy who had been under prescribing. It is always a struggle to find my prescription when I go and pick it up and the pharmacist is severely lacking in any people skills. I have had enough and will going elsewhere.

Every time I go into the pharmacy you are ignored by the staff. I've been in today, there were five staff that I could see on duty, after ten minutes of being ignored I had to ask to be served, I was told they were short of staff! There were another two people waiting behind me.

Called to check if prescription was ready, had made request online on new system which stated when order would be ready to collect. Called up to check, I was hesitant to call as I usually get someone rude at the other end. Anyway I thought I would give it a go and yet again was met with the same rude attitude. Would be nice to be able to finish a sentence when calling up before being interrupted and the person guessing what I was trying to query.