Rowlands Pharmacy Almondbury

Every time I go into the pharmacy you are ignored by the staff. I've been in today, there were five staff that I could see on duty, after ten minutes of being ignored I had to ask to be served, I was told they were short of staff! There were another two people waiting behind me.

Called to check if prescription was ready, had made request online on new system which stated when order would be ready to collect. Called up to check, I was hesitant to call as I usually get someone rude at the other end. Anyway I thought I would give it a go and yet again was met with the same rude attitude. Would be nice to be able to finish a sentence when calling up before being interrupted and the person guessing what I was trying to query.

Threatened with not getting my wkend script by a shop assistant told I couldn't have Fri dose as there was no time yet there was time to argue for 10 minutes while 5 customers were going to be served. When try to discuss y I was told I was being aggressive. Manager shook head laughing when I was telling her how I've used chemist 20 years and never been tret like this. Shop assistant swore in front of customers said "I broke rules coming in intoxicated" but didn't she break ruled giving me dose if she thought I was intoxicated? Absolutely disgusting doesn't know her job tried giving me my script back and was told it wasn't allowed by locum she needs retraining and the manager needs to lose the chip on her shoulder many ppl have had bad experiences in here after new management please come back, it's going down the pan