Cleckheaton Group Practice

Contact

01274 957846

Cross Church Street
Cleckheaton
West Yorkshire
BD19 3RQ

Location

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Reviews (11)

Absolutely Disgusted

February 13, 2024
On time for an appointment waited nearly 15 mins for receptionist as she was booking in patients. Then tell us we're late so will have to make another appointment, told her booking in screen not working response was I don't know about that, disgusting.
Anonymous

Reply from Cleckheaton Group Practice

Dear Anonymous

I am sorry that you have had a negative experience whilst visit the surgery.

If you could give me further details, I would be happy to look into this and find out exactly what happened.

Kind Regards


Provider responded

Rubbish!!!!

September 26, 2022
The nursing team are amazing, especially Joanne, who I think may have left. Reception rude and when you go to the doctors you expect them to care not look at you like you have put them out of their day by attending!!! Am in the process of changing doctors. Never been as disappointed
Anonymous

Reply from Cleckheaton Group Practice

Dear Patient
Thank you for taking the time to leave a review.
I am sorry that you've had a disasppointing experience and that you think we are Rubbish!

Joanne is no longer working at our practice.

I would have liked to help you and look into this matter further, however you have chosen to remain anonymous.

If you do decide to stay with us, then please do provide me with further information and I can look into this for you.

If however you do decide to move to another surgery, I hope you will have a better experience.

Kind Regards


Provider responded

Excellent care

April 26, 2022
Elderly lady will acute problems, dealt with quickly & efficiently. Thankyou
Barbara west

Reply from Cleckheaton Group Practice

Thank you for taking the time to give us some positive feedback, it is much appreciated.


Provider responded

Reception staff, Rude, Obstructive,

November 6, 2020
The rec. staff are rude, obstructive, condescending and incompetent... After several bad experiences I will be leaving asap...
Michael Coleman

Merged and unmanageable

October 30, 2018
Merged with another practice - so it's now unmanageable. Can't see named GP - have to wait over a month. Wife has mental health and there is no continuity of care.
Repeat prescriptions not ready after.
Peter Byrne

Excellent service

September 13, 2018
Absolutely brilliant. When you ring them they come straight away to home.
Anonymous

No problems

August 14, 2018
The length of time for the appointment has always been a problem for everyone - the surgery tried solving it with more doctors, but this just increases the flow of people. I personally have no problems.
Anonymous

No complaints

August 14, 2018
Good advice, been going there for years. Always used to make me laugh
Anonymous

Could be better

July 30, 2018
Long waiting times, hard to get an appointment, okay generally. GP not too friendly, too objective and not sensitive to needs. They do not take notice of more than one issue at a time.
Sean Gorman

Some improvements

July 30, 2018
Seen some improvements in waiting times and getting appointments if you're patient enough. Care for diabetes has improved. Nurses seem to have more time than GPs, who tend to be quite rushed. You have to deal with receptionists too... it was a struggle and wait to get some results.
Anonymous