Cleckheaton Group Practice

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Based on 12 reviews

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Reviews (12)

Appointment system does not meet needs

August 8, 2024

No face to face appointments after 3 oclock. Doors shut at 6! Always sent to walk in centre. Nurses and receptionsts are amazing!

Anonymous

Reply from Cleckheaton Group Practice

Our appointment system is set up so that those people with urgent medical needs are seen on the day.
If you have ongoing symptoms, or need a routine appointment, then you can book this via our online consultation portal, Systm Online, or by calling the surgery.
If you need help to access any of these portal, please do let us know.

Absolutely Disgusted

February 13, 2024

On time for an appointment waited nearly 15 mins for receptionist as she was booking in patients. Then tell us we're late so will have to make another appointment, told her booking in screen not working response was I don't know about that, disgusting.

Anonymous

Reply from Cleckheaton Group Practice

Dear Anonymous

I am sorry that you have had a negative experience whilst visit the surgery.

If you could give me further details, I would be happy to look into this and find out exactly what happened.

Kind Regards

Rubbish!!!!

September 26, 2022

The nursing team are amazing, especially Joanne, who I think may have left. Reception rude and when you go to the doctors you expect them to care not look at you like you have put them out of their day by attending!!! Am in the process of changing doctors. Never been as disappointed

Anonymous

Reply from Cleckheaton Group Practice

Dear Patient
Thank you for taking the time to leave a review.
I am sorry that you've had a disasppointing experience and that you think we are Rubbish!

Joanne is no longer working at our practice.

I would have liked to help you and look into this matter further, however you have chosen to remain anonymous.

If you do decide to stay with us, then please do provide me with further information and I can look into this for you.

If however you do decide to move to another surgery, I hope you will have a better experience.

Kind Regards

Excellent care

April 26, 2022

Elderly lady will acute problems, dealt with quickly & efficiently. Thankyou

Barbara west

Reply from Cleckheaton Group Practice

Thank you for taking the time to give us some positive feedback, it is much appreciated.

Reception staff, Rude, Obstructive,

November 6, 2020

The rec. staff are rude, obstructive, condescending and incompetent... After several bad experiences I will be leaving asap...

Michael Coleman

Merged and unmanageable

October 30, 2018

Merged with another practice - so it's now unmanageable. Can't see named GP - have to wait over a month. Wife has mental health and there is no continuity of care.
Repeat prescriptions not ready after.

Peter Byrne

Excellent service

September 13, 2018

Absolutely brilliant. When you ring them they come straight away to home.

Anonymous

No problems

August 14, 2018

The length of time for the appointment has always been a problem for everyone - the surgery tried solving it with more doctors, but this just increases the flow of people. I personally have no problems.

Anonymous

No complaints

August 14, 2018

Good advice, been going there for years. Always used to make me laugh

Anonymous

Could be better

July 30, 2018

Long waiting times, hard to get an appointment, okay generally. GP not too friendly, too objective and not sensitive to needs. They do not take notice of more than one issue at a time.

Sean Gorman

Cleckheaton Group Practice