Cleckheaton Group Practice

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Based on 14 reviews
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Cleckheaton Group Practice

Contact

01274 957846

Cross Church Street
Cleckheaton
West Yorkshire
BD19 3RQ

Location

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Reviews (14)

Appointments

November 21, 2024
I don't go often but when i ring up for an appointment i can be caller 20 in the queue and when it gets down to 5th I'm told there's no more appointments left that day. I finally got an appointment and was sent for blood tests but not had the results. But once you get in to see the doctor they are very nice.
Anonymous

Unorganised mess

September 18, 2024
pharmacy is a mess, always packed with staff but nobody helping, surgery is grubby and old looking
receptionists dont have a clue what's going on
can never speak to a manager without a snooty response
Anonymous

Reply from Cleckheaton Group Practice

Thank you for your comment.

The pharmacy is a separate business from the GP practice and therefore are not responsible for the state of their business.
As for the comments you have made about the GP building, I can assure you that it has recently been decorated, and there are further plans in progress to decorate the rest of the building.
If you have any problems or issues with the staff, then they need to be brought to the attention of a manager by using the correct process. The best process to do this is to send an email to: cleckheaton.grouppractice@nhs.net
Kind Regards
Practice Manager

Provider responded

Appointment system does not meet needs

August 8, 2024
No face to face appointments after 3 oclock. Doors shut at 6! Always sent to walk in centre. Nurses and receptionsts are amazing!
Anonymous

Reply from Cleckheaton Group Practice

Our appointment system is set up so that those people with urgent medical needs are seen on the day.
If you have ongoing symptoms, or need a routine appointment, then you can book this via our online consultation portal, Systm Online, or by calling the surgery.
If you need help to access any of these portal, please do let us know.

Provider responded

Absolutely Disgusted

February 13, 2024
On time for an appointment waited nearly 15 mins for receptionist as she was booking in patients. Then tell us we're late so will have to make another appointment, told her booking in screen not working response was I don't know about that, disgusting.
Anonymous

Reply from Cleckheaton Group Practice

Dear Anonymous

I am sorry that you have had a negative experience whilst visit the surgery.

If you could give me further details, I would be happy to look into this and find out exactly what happened.

Kind Regards

Provider responded

Rubbish!!!!

September 26, 2022
The nursing team are amazing, especially Joanne, who I think may have left. Reception rude and when you go to the doctors you expect them to care not look at you like you have put them out of their day by attending!!! Am in the process of changing doctors. Never been as disappointed
Anonymous

Reply from Cleckheaton Group Practice

Dear Patient
Thank you for taking the time to leave a review.
I am sorry that you've had a disasppointing experience and that you think we are Rubbish!

Joanne is no longer working at our practice.

I would have liked to help you and look into this matter further, however you have chosen to remain anonymous.

If you do decide to stay with us, then please do provide me with further information and I can look into this for you.

If however you do decide to move to another surgery, I hope you will have a better experience.

Kind Regards

Provider responded

Excellent care

April 26, 2022
Elderly lady will acute problems, dealt with quickly & efficiently. Thankyou
Barbara west

Reply from Cleckheaton Group Practice

Thank you for taking the time to give us some positive feedback, it is much appreciated.

Provider responded

Reception staff, Rude, Obstructive,

November 6, 2020
The rec. staff are rude, obstructive, condescending and incompetent... After several bad experiences I will be leaving asap...
Michael Coleman

Merged and unmanageable

October 30, 2018
Merged with another practice - so it's now unmanageable. Can't see named GP - have to wait over a month. Wife has mental health and there is no continuity of care.
Repeat prescriptions not ready after.
Peter Byrne

Excellent service

September 13, 2018
Absolutely brilliant. When you ring them they come straight away to home.
Anonymous

No problems

August 14, 2018
The length of time for the appointment has always been a problem for everyone - the surgery tried solving it with more doctors, but this just increases the flow of people. I personally have no problems.
Anonymous