Undercliffe Surgery

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Based on 25 reviews

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Reviews (25)

Appointments

December 2, 2024

Always been satisfied and been with the surgery a long time. As long as you ring up early you can get an appointment, this might be in the surgery or over the telephone.

Anonymous

Reply from Undercliffe Surgery

Thank you for your review which is appreciated. We discuss all feedback at our staff practice meetings so this will be shared with all staff.

Hard to get appointments

November 21, 2024

Hard to get appointments, hard to see the doctor who you want to see, it's a different doctor every time. But it is easy to get an emergency appointment when you need it.

Anonymous

Reply from Undercliffe Surgery

Thank you for your comments. As a practice we review the appointment system on a regular basis. We are currently looking at having pre-bookable appointments rather than just emergency appointments available on a daily basis.

Unable to get an appointment

July 19, 2024

I have called at 8 am as advised for weeks. I am always 6 or more im the queue even when I call exactly at 8. I get through and they advise me that there are no appointments to call back or book online. Online only offers nurse appointments when it is gp surgery. It feels unaccessible.

Anonymous

Reply from Undercliffe Surgery

Our appointments at present are book on the day and are released at 8am. Due to high demand these appointments can get booked very quickly however patients can come into the surgery to book an appointment as well as phoning in. The practice does offer pre-bookable appointments in the extended access service which are held at another local practice. The practice offers an online e-consultation service whereby patients can ask for advice from a clinician. The practice is currently reviewing the appointments system in order to improve capacity for patients.

I'm housebound and can't see my own GP

September 20, 2023

I'm housebound, I call up to see my GP, but only a trainee comes out to visit me. I can't get to see my own GP at all.

Anonymous

Reply from Undercliffe Surgery

Please contact the surgery on 01924 403406 to discuss your needs.

Can't see or speak to a doctor

November 23, 2021

I have been passing blood and suffering abdominal pain for sometime and finally built up courage to consult my doctor's. I found it impossible to book a appointment by phone or register online, so I asked if I could call into the surgery and wait to see someone and was told I could. The day after I rose at 6am and made the 2 and a half mile walk to the surgery and was told I couldn't see a doctor but one would phone me in 45 minutes once I was home. I wasn't surprised when no one phoned,no wonder men are so reluctant to seek medical advice with such uncaring people Could you please point me in the right direction for a consultation as I am getting very worried

Anthony Mann

Just rubbish in general.

October 27, 2021

Appalling service.

Anonymous

Great Drs but difficult getting appointments

June 2, 2021

Ended up having to go to the walk in centre instead as I couldn't get an appointment for two days for a kidney infection - wasted all morning in walk in centre when I could have got antibiotics from the GP had I been able to have a 10 minute appointment - Reception staff hit and miss as to whether they are helpful - all Drs I've met are great, nurse who did my bloods was also quite abrupt and unhelpful

Anonymous

Efficient

February 6, 2020

My surgery is efficient. Signposting to the relevant person. Quite conscious of privacy. Registering on-line is difficult too many instructions, lost interest .Text are good repeat prescriptions etc. Doctors friendly and knowledgeable practice nurses very good too .

Family bereavement

February 6, 2020

Really good and informative support from patients GP

Beverley Fletcher

not impressed

April 12, 2019

Can never see the doctor I want to see. I go regularly because of a long term condition but I have to repeat all my history every time I go, Different doctor every time.

Anonymous

Undercliffe Surgery