Undercliffe Surgery
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Based on 25 reviews
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Reviews (25)
Appointments
December 2, 2024
Always been satisfied and been with the surgery a long time. As long as you ring up early you can get an appointment, this might be in the surgery or over the telephone.
Hard to get appointments
November 21, 2024
Hard to get appointments, hard to see the doctor who you want to see, it's a different doctor every time. But it is easy to get an emergency appointment when you need it.
Unable to get an appointment
July 19, 2024
I have called at 8 am as advised for weeks. I am always 6 or more im the queue even when I call exactly at 8. I get through and they advise me that there are no appointments to call back or book online. Online only offers nurse appointments when it is gp surgery. It feels unaccessible.
I'm housebound and can't see my own GP
September 20, 2023
I'm housebound, I call up to see my GP, but only a trainee comes out to visit me. I can't get to see my own GP at all.
Can't see or speak to a doctor
November 23, 2021
I have been passing blood and suffering abdominal pain for sometime and finally built up courage to consult my doctor's. I found it impossible to book a appointment by phone or register online, so I asked if I could call into the surgery and wait to see someone and was told I could. The day after I rose at 6am and made the 2 and a half mile walk to the surgery and was told I couldn't see a doctor but one would phone me in 45 minutes once I was home. I wasn't surprised when no one phoned,no wonder men are so reluctant to seek medical advice with such uncaring people Could you please point me in the right direction for a consultation as I am getting very worried
Just rubbish in general.
October 27, 2021
Appalling service.
Great Drs but difficult getting appointments
June 2, 2021
Ended up having to go to the walk in centre instead as I couldn't get an appointment for two days for a kidney infection - wasted all morning in walk in centre when I could have got antibiotics from the GP had I been able to have a 10 minute appointment - Reception staff hit and miss as to whether they are helpful - all Drs I've met are great, nurse who did my bloods was also quite abrupt and unhelpful
Efficient
February 6, 2020
My surgery is efficient. Signposting to the relevant person. Quite conscious of privacy. Registering on-line is difficult too many instructions, lost interest .Text are good repeat prescriptions etc. Doctors friendly and knowledgeable practice nurses very good too .
Family bereavement
February 6, 2020
Really good and informative support from patients GP
not impressed
April 12, 2019
Can never see the doctor I want to see. I go regularly because of a long term condition but I have to repeat all my history every time I go, Different doctor every time.