Listening to you

Do you have feedback about services that does not link to something we are looking into at the moment?

We still want to hear from you; we’re here to gather views so that services are shaped by local needs and experiences. Every voice counts, we want to include people from all communities and ages and are always happy to hear from you.

What do you understand about the changes?

The video below, created by The King’s Fund, helps to explain how things work in the urgent and emergency care system in England currently and what might need to be done to improve the situation.

Take a look – it may help you to understand the context for changes.


Calderdale and Huddersfield NHS Foundation Trust (CHT) are in discussion with Greater Huddersfield Clinical Commissioning Group (GHCCG) about possible big changes that could take place at Huddersfield Royal Infirmary (HRI). Managers are asking whether HRI and the other hospital in the Trust, the Calderdale Royal Hospital (CRH) in Halifax need to change the way that they are organised.

Calderdale CCG and Greater Huddersfield CCG Governing Bodies Meeting – 20 January 2016

The Governing Bodies of both Calderdale Clinical Commissioning Group and Greater Huddersfield Clinical Commissioning Groups met in parallel on the 20 January 2016 to discuss their overall readiness for a public consultation on the future of hospitals services in their respective areas.

The joint CCG’s voted they were ready to proceed to formal consultation with the public.

Important Documents






You can ring us on 01924 450379 or email your questions to us

How are your teeth? 

Having good oral health helps you stay healthy generally. Problems with our mouth can result in pain, infection, tooth loss, time off school and work and even effects the way we feel about ourselves and stops us enjoying activities with our friends and family.

On top of this there are community programmes ranging from children brushing their teeth at schools and nurseries, to health visitors and staff in children centres and residential homes knowing how to help us look after our children’s and family member’s mouths.

The Yorkshire and The Humber Public Health England Centre Dental Public Health Team have completed a piece of work which looks at what the key issues and challenges in improving oral health are. They are keen to understand whether you think it’s correct and if not what’s missing.

This is a really good opportunity to tell the people who are responsible for  NHS dental services and community programmes what things are really like, and to help change them for the better.

The document is quite long to read, but there are links to the full document and a shorter summary below.

Dental Needs Assessment Summary Version 

Dental Needs Assessment Full Version

You can either read it and comment, or just tell us about any experiences you have had over the last few years, and we will feed your thoughts back to the people who are writing the report.

Do you have problems accessing NHS dentistry for your care home residents?

Do you have residents who have been on long waiting lists for NHS dental treatment?

Are any of your residents struggling to get dentures through and NHS dentist?

Recently we’ve heard comments about poor access to NHS Dentistry for people in residential care facilities. We want to hear your experiences so that we can put them together and take them to commissioners of services.

We want to know all about dentistry in Kirklees, from emergency treatment to getting an appointment.  please complete our survey

To share your experiences and comments, please call us on 01924 450379, e-mail: or write to Healthwatch Kirklees , Units 11-12 Empire House, Wakefield Old Road, Dewsbury  WF12 8DJ.

Or you could call us and we will help you do it on the phone.

Or send us an email

Or a letter. You can print off a copy of the survey, and send it to us

Healthwatch Kirklees
Unit 11 Empire House
Wakefield Road
West Yorkshire
WF12 8DJ
Tel: 01924 450379


Tell us your experience

We have heard from people who have difficulty accessing cancer screening programmes because of their physical disability or learning disability.  For example, during a mammogram (to screen for breast cancer) some people with a physical disability can’t move their body into the required position, or can’t stay in the same position for a certain amount of time.

This sometimes means the procedure cannot be carried out.  Some people with a learning disability may not understand the reason for the test and can find the whole experience frightening and upsetting.

If you have experience of this, please tell us.  You can ring 01924 450379, e-mail: or write to Healthwatch Kirklees , Units 11-12 Empire House, Wakefield Old Road, Dewsbury  WF12 8DJ

For further information on all cancer screening programmes, please visit NHS choices – cancer screening

For further information and advice on cancer screening for people with a physical or learning disability, please use the links below:

Breast cancer screening for people with a physical disability

Cervical screening for people with learning disabilities

Your views on proposed changes to services


Changes include:

Pinderfields would continue to provide consultant – delivered emergency care with full resuscitation facilities and deal with critically ill and injured patients. Both Dewsbury and Pontefract Hospitals would deliver emergency care via a mix of doctors and advanced nurse practitioners.There would also be consultants during the day and on-call as well as full resuscitation facilities available. The three hospitals would operate as an emergency care network.– Consultant-led maternity care wild be centralised at Pinderfields Hospital, with midwife-led units at Dewsbury, Pontefract and Pinderfields.

Antenatal (before the birth) and postnatal care (after the baby has been born) would still be provided locally at all three hospitals and in GP practices and community clinics.– Neo-natal services (for very poorly and premature babies) would be located with consultant-led maternity care at Pinderfields.

Inpatient services for children would be centralised at Pinderfields Hospital. This includes surgery for children, which is already centralised at Pinderfields, and inpatient medical care. Dewsbury would have a short stay unit for children who may need to be observed by a clinical team for a few hours.

Complex, emergency and major surgery (generally requiring the backup of critical care) would take place in Pinderfields. Dewsbury Hospital would offer most planned inpatient surgery (including orthopaedics from the Dewsbury area) but there would be no emergency or complex surgery.

Pontefract Hospital would offer planned orthopaedic operations, including those requiring an inpatient stay and some short-stay surgery from other surgical specialties.For more information about the consultation and the proposals please click here.

Let us know what you think by emailing or giving us a call on 01924 450379.

Tell us what you think?

We’ve received comments that 15 minute home care visits are too short and unrealistic. Home carers are also raising concerns that 15 minutes is not enough to provide elderly and disabled service users the most basic care.

Key issues

Leonard Cheshire Disability conducted a survey and published areport  to highlight the increasing use of 15 minute home care visits and the impact they are having on service users and home carers. A FOI request showed that 60% of local authorities now commission 15-minute visits. And over 5 years the proportion of visits lasting 15 minutes or less has risen by 15%.

Every day, over a million disabled and older people in the UK receive home care visits. For many these are the only way that they are able to eat, go to the toilet, wash and get dressed.

Local authorities have a legal duty to provide personal care to older and disable people who need it. With local authorities struggling to maintain services whilst cutting budgets, many have reduced the lengths of visits rather than the frequency of visits.

For many older and vulnerable people this means they are receiving rushed visits and are at risk of being treated like objects to be fed and watered. It is felt that 15 minutes is insufficient time to prepare a hot decent meal, assist the person with toileting and administer medication. Service users and home carers have raised concerns that quality care and personalised care is simply not feasible in 15-minute visits.

We are looking to understand:

  • How many 15-minute home care visits does Kirklees council commission.
  • The impact of 15-minute visits on services users
  • Do 15- minute care visits deprive disabled and older people of their dignity?
  • The experiences of home care workers delivering 15 minute visits
  • Are 15-minute home care visits an effective way of providing social care
  • Can quality care be provided in 15-minutes
  • How can home care be better commissioned by local authorities
  • Are you receiving 15 minute home care visits? Are you a home carer providing 15 minutes of care?

If you would like to share your views about this, or have a story you’d like to tell us, get in touch with Shabana Ali who is leading on this piece of work.

Tell us what you think

Anyone who has had an assessment and is entitled to social care services will be offered a personal budget. Your personal budget is the money allocated to you to cover the value of the social care support you need.We are trying to understand the real effect of the changes being made to our Health and Social  Care System. We are looking to find out what is working well and what needs to be improved about personal budgets.

Are you an Adult Social Care customer, a carer or a support planner?

  • Do you need help or support to live the life you want?
  • Do you or someone you care for currently pay for support, or use a personal budget or direct payments from Kirklees Council?
  • Do you assist older or disabled people in Kirklees to develop support plans?

If the answer to any of these questions is yes or you have a story you’d like to tell us, get in touch with Shabana Ali who is leading on this piece of work. You can also contact us by telephone on 01924 450379.

What’s your experience?

NHS England have said “Patients need the NHS every day. Evidence shows that the limited availability of some hospital services at weekends can have a detrimental impact on outcomes for patients, including raising the risk of mortality. NHS England is committed to offering a much more patient-focussed service. Part of this commitment will be fulfilled by moving towards routine NHS services being made available seven days a week.”

What we want to know is what your experience of using healthcare services at the weekend has been like across Kirklees. We have received comments from people in Kirklees who feel that limited care provision over the weekend was detrimental to their health or the health of a relative or friend. We want to know how big this problem is in this area, so we can take action to drive the change to 7 day service forward.

For more information about the NHS Service, 7 Days a Week drive, please click here. Or to feedback your experiences of health services over the weekend email or click here.

Healthwatch across West Yorkshire are gathering views upon a new initiative called Hear, see and treat.

Hear, see and treat looks at the ways in which Yorkshire Ambulance Service provide emergency services.

To find out more please watch our short video below:

Your views are important, please complete our survey here: