Blackburn Road Medical Centre

Tried to see a doctor in person for over 6 months, the receptionist said I could see a doctor at another practice on a Saturday morning said he was a doctor several time, when I went to the appointment he was a nurse practitioner, he was great by the way, constantly have difficulty with the receptionist, I had to have a routine blood pressure check with the nurse, she was unfriendly, however as I was walking out of the practise they messaged me telling me I was due my annual check on weight, blood pressure ect.... I had just been in with the nurse who would no doubt be the one doing these checks! You have to constantly be on hold when you phone the surgery for a good 30+ mins.

My 2 year old son has been unwell for weeks and haven’t been able to get a GP appointment, even by going through 111. I’ve never experienced a worse GP surgery!

Had felt unwell for over a year, I feel like I can’t get to bottom of it due to appointment times you have 10 mins and can only discuss one problem at one appointment. I have suffered with mental health for over 20 years and I never get asked how I’m feeling etc. lots more issues but I would be here all day

Cannot get through on phone since Birkenshaw surgery telephone redirected to Blackburn Road (before Covid so surgery - please don’t use Covid as excuse). Incompetent staff .... prescriptions wrong time after time. Rude staff manning doors at surgery & refusing entry. Birkenshaw surgery effectively closed and only third party dermatology clinic held there, causing problems for elderly patients & those with mobility issues who do not have cars as the only bus from Birkenshaw necessitates a long walk up /down a very steep hill. Practice Manager denies Birkenshaw surgery closed but try get a doctor appt there and told all appointments now at Blackburn Road. Overall the feeling that GPs are hiding behind closed doors and have lost all interest in patients. SO many patients experiencing appalling service from this surgery as highlighted almost daily on community media sites.

Experiencing lots of pain in hips when walking, GP won't help, I have Klinefelters Syndrom, so asked if they would send me for a DEXA scan to see if this was causing the pain. GP replied, you are under Endocrinology get them to send you!

I used to be able to go the GP to get my ears syringed but they no longer offer this service and I have to now go to Dewsbury Health Centre instead. But I still have to visit the nurse at the medical centre first to check if they need syringing, it seems a time/ appointment wasted to have to attend two appointments in two different places for the same issue.

The doctors are fine when you get there but its getting the appointments that are the problem. I cannot get there and queue at 7.45 am for an appointment or get a bus that early at my age. I don't have a computer so don't know if they do on line appointments.

Excellent , good baseline check

Receptionist doesn't really know what they are doing. The doctor we used to go to has now left, so i'm not keen on many of the new ones. Waiting times aren't too bad

Usually been really good, never really had any problems.
Struggling and waiting to get past one particular problem, but it is being dealt with.