Care Counts Ltd

My mum was recently looked after by Care Counts and despite numerous hospital admissions there was no place better for her than at home. They managed her changing needs and looked after her at home, caring for her cat too. Mums wish was to return home but sadly it was not to be. Whilst in hospital she missed the carers. I was grateful of the support.

I rung Care Counts to wish them Happy New Year and to let them know staff are really nice to me and I love going out with them!

We were very blessed to have Dad to the age of 91. I can’t praise Care Counts enough for the quality of care, and the flexibility of care that Dad received. Mum feels very supported by the team. I phoned Mum to say that the Nursing Home had phoned to say that Dad was approaching his final hours and I was on my way to pick her up. Her Carer waited with her until I got there - so kind.

Long may Mum continue to need your support.

Carers are fantastic the way they all look after our mum, always clean and tidy looking always having a laugh,

Care Counts gives me peace of mind, everyone's really good and mum likes them all they treat her with respect !

Care Counts have taken over the care for my dad following a recent hospital admission and change of care provider. I have found them to be very organised, caring and adaptable to the changing situations they find. We have been very impressed.

As a service user, I often have hospital appointments which do often scare me, Care Counts always send me with a carer to help me be calm and stay calm and it works.
I have recently had bad sciatica and needed that bit of extra time. To Care Counts staff, it is no problem they always help me out and I feel comfortable and completely safe with all the staff and totally trust them all with everything.

Excellent support with friendly, efficient and willing staff. Always willing to go that extra mile in helping with prescriptions, home-cooked meals, locating a hairdresser, chiropodist and cleaner. Considering my brother-in-law's physical situation, he is happy and contented with the care he received four times a day. He is secure in knowing who is attending and what time.

Care Counts has supported my dad for four years, starting when he lost his wife and needed support from once a day with meals, to him requiring four calls a day to assist him with all his activities of daily living. They have supported him with consistent carers showing dignity and understanding when he still needed to be as independent as he could, they have made him laugh and smile and tolerated him when he was grumpy. As a relative living six hours away, they have kept me informed regularly and made me aware of any concerns, helped by contacting other agencies when required, and shown empathy towards me when I needed support. I feel they have given above and beyond what was expected, as a family we can’t thank the team enough, allowing him to stay at home until he died in hospital at nearly 90 years old.

Very kind and helpful