Care Counts Ltd

As a service user, I often have hospital appointments which do often scare me, Care Counts always send me with a carer to help me be calm and stay calm and it works.
I have recently had bad sciatica and needed that bit of extra time. To Care Counts staff, it is no problem they always help me out and I feel comfortable and completely safe with all the staff and totally trust them all with everything.

Excellent support with friendly, efficient and willing staff. Always willing to go that extra mile in helping with prescriptions, home-cooked meals, locating a hairdresser, chiropodist and cleaner. Considering my brother-in-law's physical situation, he is happy and contented with the care he received four times a day. He is secure in knowing who is attending and what time.

Care Counts has supported my dad for four years, starting when he lost his wife and needed support from once a day with meals, to him requiring four calls a day to assist him with all his activities of daily living. They have supported him with consistent carers showing dignity and understanding when he still needed to be as independent as he could, they have made him laugh and smile and tolerated him when he was grumpy. As a relative living six hours away, they have kept me informed regularly and made me aware of any concerns, helped by contacting other agencies when required, and shown empathy towards me when I needed support. I feel they have given above and beyond what was expected, as a family we can’t thank the team enough, allowing him to stay at home until he died in hospital at nearly 90 years old.

Very kind and helpful