Colne Valley Group Practice

Feedback Rating

Based on 50 reviews

How likely are you to recommend this organisation to friends and family if they needed similar care or treatment?

Extremely likely

Likely

Neither likely nor unlikely

Unlikely

Extremely unlikely

Don't know

How do you rate your overall experience of this service?*

Summary of your experience* (max 45 characters)

Tell us more about your experience*

Where do you live? (town/city)

Your ratings (select if applicable)

Cleanliness

Staff Attitude

Waiting Time

Quality of care

Quality of food

Do you want to know more about how to make an official complaint?*

No Yes

Would you like Healthwatch to contact you regarding your review?*

No Yes

Please leave your telephone number below and we will call you back.

Telephone

About you

Name

Leave feedback anonymously?

Email* (Your email will be kept private and you will not be sent any marketing material. If you do not wish to provide an email address, please call us on 01924 450 379 and we will take your review over the phone.)

I accept the Terms and conditions

I consent to being contacted regarding my feedback by Healthwatch*

Yes No

I confirm I am over the age of 16*

Yes No

I have parental consent*

Yes No

Subscribe to the newsletter?

Only your overall rating, comment and name (if disclosed) will be visible online.

Leave your feedback

Reviews (50)

Helpful and efficient

November 21, 2024

Staff are helpful and efficient. The building is clean. Easy to book an appointment. Thrre could be more reading material or something to watch on tv in the waiting area but no further improvements needed.

Anonymous

Reply from Colne Valley Group Practice

Dear patient, thank you for taking the time to feedback on our Practice. We appreciate patient feedback and I will speak to the Infection Control Nurse on whether we are allowed reading material back in the waiting room. NHS England restricted Practices during COVID on having reading materials due to the infection risk.

friendly and compassionate staff

November 21, 2024

Good service. Friendly and compassionate staff .

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting.

Very good

November 21, 2024

Care is very good. Easy to book an appointment and they are always able to accommodate my needs such as having an early appointment t miss as little work as possible.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting.

Happy to be a patient here.

November 21, 2024

Verry good care and service. Happy to be a patient here.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting.

repeat perceptions

November 21, 2024

Good care. would be easier if I could order repeat perceptions over the phone. I'm 79 and don't drive so its not easy for me to come down in person.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting. With regards to ordering your medication via the telephone, please phone the surgery as we may be able to help with your request.

Parking availability

November 21, 2024

Happy with everything other than the parking, which isn't always available

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting.

Really good care

November 21, 2024

Care is really good. The screen that displays patients' names being called to their appointment in the waiting area is placed to the side of all the chairs, would be better if screens were directly in front of waiting patients.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice.

We understand that the patient call screen is not in the best position for the waiting room, but unfortunately due to the design of the building, the screen can't be placed anywhere else. If you struggle to see/hear the patient call screen, please mention this to Reception on your next visit and they can always keep an eye on the screen and let you know when you have been called.

Friendly staff

November 21, 2024

The staff are friendly. Appointments are easy to get and happen on time.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting.

Good care

November 21, 2024

Care is good. More often than not there is no parking spots available.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice.

We understand that parking is sometimes difficult due to the increase in village traffic. We hope that by having the managed car park, this will deter those parking that are not visiting the Practice.

No issues

November 21, 2024

I have no issues with care or service.

Anonymous

Reply from Colne Valley Group Practice

Dear patient thank you for taking time to feedback on our Practice. I will share your comments at our next Practice meeting.

Colne Valley Group Practice