Rose Medical Practice (previously Glencross Surgery, Huddersfield)

Thank you very much for your positive feedback. I will pass on your comments to our nurse as she is new to our team and will, I'm sure, be pleased that you rated her service as 1st class! Wishing you the best of health, Sally

Thank you very much for taking the time to give us some feedback. Our appointment system is in place to provide some structure in what can be a chaotic world. We appreciate our patient's patients when a medical need causes our clinics to run late, although this is a rare occurrence. We are reasonable and do allow patients a 10 minute window in which they can still be seen if they are running late, although we would expect this to be the exception and not habitual. Anything later than that and I am afraid they are into someone else's time who may have arrived on time for their appointment and we can't expect that patient to wait to be seen after someone who was late for their appointment. If we are running late, our check in screen does inform you of your expected wait time on arrival, if you were then not happy with that you could rebook for another time. When a patient is late for their appointment we do offer people the option of booking an appointment for another time or sitting and waiting until the end of surgery when they arrive late, perhaps this is something you could take advantage of the next time you are running late? I'd be happy to discuss this further with you in person if you ask for me at reception. Wishing you the best of health, Sally

Thank you very much for your positive feedback. I'm pleased you find the team here co-operative, they work hard to be efficient and enjoy problem-solving on behalf of our patients. I'll be sure to pass on your comments. Wishing you the best of health, Sally

Thank you very much for your positive feedback. I'm pleased you find the online services useful. Please spread to word to your friends and family about Patient Online because this is available to all patients in Huddersfield and makes getting what you need when you need it so much easier. Wishing you the best of health, Sally

Thank you for your lovely feedback - we do try and give the best service we can so its great we met your needs and expectations.

Thank you for your lovely feedback - we do try and give the best service we can so its great we met your needs and expectations. Unfortunately, despite asking the council for some disabled and designated parking, because we are in a residential permit area we do encourage the use of public transport and careful parking to avoid a parking ticket.

Thank you for your comment - I'm pleased you can get an appointment when you need one, it's not always aasy for us to maintain this level of access so it's great to know its valued.