Dr Mahmood & Partners, Dewsbury

The staff need to be more professional and trained. The go no manners , rude attitude. Spacially on the call they just put no effort to understand the patients need n how to help. Bad language n untrained ppl . Receptionist make it realy hard to make an appointment with doc. Once i need a letter from doc n they took 2 week to handover .

The staff seriously need to be trained to a professional and friendly manner. Every time you call the doctors they have such a bad attitude problem which comes across as very rude and abrupt over the phone. Especially in this area, working with patients you would expect to speak to someone more polite and understanding.

I was supposed to pick a sicknote up on Friday evening, I was told Tuesday as Monday was bank holiday(understandable). Rang on Tuesday, they said it’s not ready as doctor is in a meeting for the morning and it should be ready Tuesday evening. No surprise, it wasn’t ready. I was then told Wednesday morning, obviously it wasn’t ready so they said Wednesday evening. Again, still not ready so I was told Thursday morning. But guess what! Still not ready today. According to the receptionist, he’s still in that “same” meeting. What? For nearly 3 days
Aside from this, I have had problems regarding blood test results, I was told by the receptionist “it is satisfactory” what is satisfactory? No follow up? Nothing. It is so frustrating. I work for the NHS too, I know the struggles.

I asked 4 manger
manger is never in I had antibiotics allergy reaction girls at desk said call bak morning the docters only call bak 1 time if pateint miss call thy cant call u bak due to having one docters dont know who to tell I've told the nhs Complaints

Best surgery and staff

Staff are very helpful

The receptionist makes it incredibly hard to get an appointment with the GP. Once i make it to see the GP they are always professional and kind

Had an ongoing problem for 10 years but still looking for answers. Can get appointments ok

Quality of care is good, GPs are good, waiting times are okay

Have been with the surgery since 2010, it has had some amazing changes.