Gateway to Care
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Based on 17 reviews
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Reviews (17)
Shocking
November 20, 2024
Shocking service. No one knows what the other person is doing. Never come across such a rubbish heartless shabby service
very good
July 23, 2024
spoken with Majid several times over past few days who has been very supportive and helpful re my Uncles brief stay in hospital and ongoing care needs
Excuses given to not conduct assessment
September 11, 2023
Referral made online. Chased up 4 weeks later. Was found to be sat in the in tray and not picked up. Although very helpful on the phone, one could not stop feeling like they just wanted to push the responsibility onto someone else. Try this, try that. If we do it, it will take longer, do it through someone else...
uncaring, no accountability or responsibility
June 29, 2023
such time-consuming and odd ways of pushing people around systems without listening or addressing the problem. such delays and inefficient communications leave us feeling no-one cares.
Who I spoke to was lovely
May 9, 2023
Although I was waiting on hold for a long time once I spoke to someone they was lovely and delt with it brilliantly
Cannot get in contact with anyone
July 25, 2022
Constantly on hold for hours. No operators available. I have found a carer, I want to speak to
Someone about this!!!!
Someone about this!!!!
waited ages for a response
June 30, 2022
Waited ages for someone to call me back. Spoke to someone and gave them all my details only for nothing to come of it. I rang back several weeks later to chase my assessment and had to re-tell all my tale as nothing about my previous conversation was on the system. Waited an age for my assessment but eventually got my care needs taken care of.
no help, don't care - gatewaytonocare
August 25, 2021
i was told it would take 12 months for an assessment for my 88 year old mum and that we would be better off paying private - i have today called again to get some assistance with showering, receive no advice and no support - meanwhile my mum can't shower
Excellent service from a young woman .
January 18, 2021
She personally contacted the correct service to get a handrail fitted on my stairs after your system sent me round in a circle over 40 minutes on the phone. Your phone system is dreadful. Bad connection, noise, fading. Hopeless. Have tried several times over weeks and it is always the same. Very efficient workman today fitted the rail. Want to thank the young woman who ensured the job was done. She was so helpful and pleasant.
can't get though on the phone
August 24, 2020
I have just come out of hospital after having my leg amputated and I can't get out of my flat even if there was a fire I was told 3 weeks ago it would be put down as urgent and nothing has been done I'm having sleepless nights in case there is a fire as I live in a block of flats
