Gateway to Care

Who can we support? • Kirklees residents over the age of 18 who may be in need of social care support. • If the concerns are related to health needs, then a GP referral is required to access support such as Rapid Response, Physiotherapy, PALS. • Our aim is to support Kirklees citizens to live as independently as possible, and we will have a ‘strength based conversation’ from the first point of contact. Types of support • Early Intervention & Prevention Services • Care Navigation • Health Trainer Service • Assistive Technology Service • Sensory Service • Adult Safeguarding Hub Out of hours phone number is 01484 414933

Contact

0300 304 5555

Customer Service Centre
Civic Centre 3
Huddersfield
West Yorkshire
HD1 2TG

Location

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Reviews (15)

Excuses given to not conduct assessment

September 11, 2023
Referral made online. Chased up 4 weeks later. Was found to be sat in the in tray and not picked up. Although very helpful on the phone, one could not stop feeling like they just wanted to push the responsibility onto someone else. Try this, try that. If we do it, it will take longer, do it through someone else...
Anonymous

uncaring, no accountability or responsibility

June 29, 2023
such time-consuming and odd ways of pushing people around systems without listening or addressing the problem. such delays and inefficient communications leave us feeling no-one cares.
Anonymous

Who I spoke to was lovely

May 9, 2023
Although I was waiting on hold for a long time once I spoke to someone they was lovely and delt with it brilliantly
LF

Cannot get in contact with anyone

July 25, 2022
Constantly on hold for hours. No operators available. I have found a carer, I want to speak to
Someone about this!!!!
Anonymous

waited ages for a response

June 30, 2022
Waited ages for someone to call me back. Spoke to someone and gave them all my details only for nothing to come of it. I rang back several weeks later to chase my assessment and had to re-tell all my tale as nothing about my previous conversation was on the system. Waited an age for my assessment but eventually got my care needs taken care of.
Anonymous

no help, don't care - gatewaytonocare

August 25, 2021
i was told it would take 12 months for an assessment for my 88 year old mum and that we would be better off paying private - i have today called again to get some assistance with showering, receive no advice and no support - meanwhile my mum can't shower
Erica Dobson

Excellent service from a young woman .

January 18, 2021
She personally contacted the correct service to get a handrail fitted on my stairs after your system sent me round in a circle over 40 minutes on the phone. Your phone system is dreadful. Bad connection, noise, fading. Hopeless. Have tried several times over weeks and it is always the same. Very efficient workman today fitted the rail. Want to thank the young woman who ensured the job was done. She was so helpful and pleasant.
M D Green

can't get though on the phone

August 24, 2020
I have just come out of hospital after having my leg amputated and I can't get out of my flat even if there was a fire I was told 3 weeks ago it would be put down as urgent and nothing has been done I'm having sleepless nights in case there is a fire as I live in a block of flats
Stephen Hudson

Painful

August 14, 2019
We have nowhere else to go so we have to use gateway to care. Mum had social worker but case was closed as there was nothing more they could do. I did try and get them to leave the case open but they refused. I know need help from them but advised as case is closed I need to go back to gateway to care.
Steve West

I am happy

July 15, 2019
Very good I am happy for support.
Anonymous