had come out. I was wondering what to do when my daughter saw on Facebook that my dental practice was offering filling sets to help 'bridge the gap' as it were until the practice was running as normal. I called the practice and was told I could come down and collect the filling set. I was given information on how this could be done in a socially distance way as the surgery door would be closed. I rang in the morning and collected it the same morning, easy, efficient, and a free kit!. Really happy with how i was dealt with. Instructions on how to do and information on how to follow the practice on Facebook. The only improvement would be a leaflet type information document telling me when the practice is reopening and what can be treated at this time as I don't have Facebook myself. Maybe updates on the door of the dental practice too.
Thank you so much for your kind review. I am so happy to hear we were able to help you. It has been such a difficult time over the past few months.
We appreciate the feedback and will most definitely will implement the poster on the door. I realise there are many of our patients who do not have social media. we are currently trying to implement the website which will make it easier to communicate with everyone.
We are now open for non-routine care and if you have any dental queries please ring the practice and we will surely help as best as we can.
an emergency appointment. No one there, left a message, no reply 12 hours later. Had to ring 111.. Still answer machine. This practice is badly let down by it's customer service.
Response from Practice Manager, Kirkheaton Dental Surgery
Dear Maja,
Thank you for your lovely review of the new dentist. We are so pleased to hear you are happy with the care you have received and you would recommend us.
I was having trouble with my tooth as my filling had come out. I was wondering what to do when my daughter saw on Facebook that my dental practice was...
I rang at the said opening time, due to wanting an emergency appointment. No one there, left a message, no reply 12 hours later. Had to ring 111.. Still answer...
