Single Point of Access (SPA) - Mental Health*

Address
Beckside Court
2nd Floor
286 Bradford Road
Batley
WF17 5PW
Telephone
01924 316830
*We recognise that on our website there are mostly negative reviews about this service . We are working with South West Yorkshire Partnership Foundation Trust to support their plan to improve the way things are working - Healthwatch Kirklees. Please see the 'Our Work' section on this website to find out more about the work we've been doing.

The Calderdale and Kirklees Single Point of Access team receives all referrals for mental health services in Calderdale and Kirklees. The team directs all the referrals to the most appropriate Trust services or advises the referrer of the best organisation to contact.

The team screens all referrals for urgency i.e. whether they need a response within 4 hours, 24 hours or 14 days. They meet with people who have been screened to need a 4 or 24 hour response (urgent referral) face to face to assess their needs and also sees some people who need an assessment within 14 days.

The single point of access team also provides a 24 hour, 7 day a week helpline for service users and can offer advice to referrers at any time.

It also manages all inpatient ward beds in Kirklees and provides a gatekeeping service to assess whether people need to be admitted to hospital or can be nursed in their home environment. It does this along with its sister team, Kirklees intensive home based treatment.

Feedback

Rated by Daniel
18th February 2020
Response from provider

Terribly terrible

Dont bother wasting your time with this bunch. The report...
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Rated by Louise
14th December 2019

Said I was annoyed each morning I work up.

Thinking of suicide all the time but didn't manage to...
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Rated by Anonymous
30th November 2019

Approaching crisis but too scared to call.

I've had new symptoms of seeing people/animals that aren't there,...
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