Single Point of Access (SPA) - Mental Health* Healthwatch Kirklees

Single Point of Access (SPA) - Mental Health*

*If you contact the Single Point of Access after 8pm each weekday or at the weekend or on a bank holiday - please search for Intensive Home Based Treatment Team and leave a review there. Thank you. The Calderdale and Kirklees Single Point of Access team receives all referrals for mental health services in Calderdale and Kirklees. The team directs all the referrals to the most appropriate Trust services or advises the referrer of the best organisation to contact. The team screens all referrals for urgency i.e. whether they need a response within 4 hours, 24 hours or 14 days. They meet with people who have been screened to need a 4 or 24 hour response (urgent referral) face to face to assess their needs and also sees some people who need an assessment within 14 days. The single point of access team also provides a 24 hour, 7 day a week helpline for service users and can offer advice to referrers at any time. It also manages all inpatient ward beds in Kirklees and provides a gatekeeping service to assess whether people need to be admitted to hospital or can be nursed in their home environment. It does this along with its sister team, Kirklees intensive home based treatment.

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Reviews (42)

Good

July 7, 2017

Having had terrible, bad, and good experiences in the spa team in the past, and reluctantly calling again tonight which I promised myself I would never do. I have just spoke to a nurse. What can I say apart from a breath of fresh air. Despite spa still under staffed (telephone ringing), He gave me reasoning to my mood. Thank God there's some new staff at this place. Thank you mhn. Despite not well, I will give credit where due in this area. Does not mean I am happy with Kirklees MH team as a whole. Please do not change, once in the area for a while.

Reply from Single Point of Access (SPA) - Mental Health*

Thank you for your feedback. i am pleased to hear that you have had a more positive experience this time. We continue to strive to improve the service we provide,

Terrible

May 31, 2017

Depends who you get through too. Some good staff but certainly a few bad apples, clearly in the wrong job.

Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

I am so sorry that your experience of SPA has been so mixed. I would expect that the response to your call would be consistently supportive whichever staff answers your call and apologise for this not being your experience. I have only been made aware of 'Healthwatch Kirklees' so I am sorry that this reply is so late. I would be happy for you to contact me on the above number to discuss your concerns further. Please ask for me personally and if I am not available please leave a number that I can contact you on. - John Price 01924 316830

Single Point of Access (SPA) - Mental Health*