Calder View Surgery
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Based on 83 reviews
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Reviews (83)
Reception staff brilliant
November 22, 2024
Reception staff brilliant, smiley , patient and friendly . Doctors all good , if i need to book appointment I go online and do it that way, they give me the time to talk about all my concerns, listen and understanding. It would be better if you could book double appointments
Rude and unprofessional
September 3, 2022
Terrible with phone wait times, sometimes not answering at all when there’s no one ahead of me in the queue. Severe lack of appointments, the reception staff are so rude and unprofessional, I’ve received information about a different patient before , most of the actual doctors/clinicians have almost no bedside manner or empathy.
Not good service
June 30, 2022
I found it almost impossible to get through over the phone. When I did I was told I couldn't see a doctor but had a telephone call back which would always be hours and hours later. I have now moved surgery beacuse of this.
Quality of care hit and miss
June 9, 2022
The GP I am seeing now is exceptional and has fantastic people skills. However, for a long period, I saw another GP who overlooked a lot of my symptoms and misdiagnosed me with acid reflux. Even though my symptoms were getting worse and I continued to come back to her with the same issue, she did not explore other possibilities and continued to prescribe me the same medication for reflux. Eventually, I ended up in the hospital and needed emergency surgery on my gallbladder.
I understand mistakes can be made but I feel like she did not listen to my concerns and rushed each appointment I had with her.
I understand mistakes can be made but I feel like she did not listen to my concerns and rushed each appointment I had with her.
Not seen by regular doctor
June 9, 2022
Its difficult to get through to the front desk to make an appointment as don't always have the time to wait on hold for long period. Once you have an appointment it's always someone different. I don't think I've seen the same person twice, so I feel I have to tell them my history which takes up time and I don't feel you get very long with the GP as it is.
Just missing the personal touch
June 9, 2022
The quality of the care is good but you don't get to see the same person each time so there isn't the opportunity for you to build a relationship and trust with your GP anymore and for them to know you and your medical history well.
The booking system is frustrating as you have usually to wait on hold for a long period and listen to a lengthy phone message which in my opinion does not need to go on for longer than 2 minutes.
The booking system is frustrating as you have usually to wait on hold for a long period and listen to a lengthy phone message which in my opinion does not need to go on for longer than 2 minutes.
Good service, could be great with some tweaks
June 9, 2022
Quality of care is good and the staff are polite and friendly however you need to call the surgery before 8:30 to make an appointment and are left on hold for a long time which is challenging when you have small children to look after and get ready for school at that time too. Also, the recorded message on the phone system is too long.
Brilliant
June 9, 2022
Quality of care is brilliant, no improvements needed.
Good
June 9, 2022
I am happy with the surgery and the care from the doctors and nurses, waiting times cam be hit and miss sometimes but other than that I've had no issues.
I have great trust in the GP's
June 9, 2022
The quality of care is fantastic, my wife found a lump and she was seen straight away and the doctor made a referral straight away. She was seen to and had her results back within 10 days and the doctor communicated with us throughout. Very happy.