Response from practice manager, Calder View Surgery
Hi Sorry you felt it was hard to get an appointment. The queue does move very quickly . Most of our appointments are on the day booking so if you had persevered I sure we could have help you. There is also the facility to book on line if you have the NHS App please ask at reception for details .
to the surgery. Most of the staff are extremely helpful and pleasant. However there is one lady I occasionally encounter on reception who is really quite unpleasant. She barely looks up and when she does there is no smile and quite frankly she makes me feel that I'm disturbing her. I dread it when I see her on reception. Everyone else is really lovely. Unfortunately the staff don't wear name badges otherwise I would identify this member of staff. I would have given 5 stars if it were not for this unpleasant individual
Response from practice manager, Calder View Surgery
Thank you for your review. I am sorry that you have felt uncomfortable sometimes coming to reception . We will certainly discuss your feedback at our next staff meeting and look to improve .
I have a long term condition that requires frequent visits to the surgery. Most of the staff are extremely helpful and pleasant. However there is one lady I occasionally...
