Calder View Surgery

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Based on 83 reviews

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Reviews (83)

Locum doctor

July 26, 2016

I was given an appointment with a locum doctor, a five minute appointment and a prescription and I was back in the car park. I felt I wasn't listened to and felt I was an inconvenience

Anonymous

Reply from Calder View Surgery

Dear Anonymous thank you for taking the time to comment on your experience here at the practice.
We are sorry that on this occasion that you did not have a good experience.

At certain times of the year we need to employ locums to cover for the regular gp's to have holidays . We appreciate that sometimes it can be difficult to convey your problems /issues when you are speaking with someone who you are unfamiliar with but at the end of the day the locum is a fully qualified gp and you should feel at ease with them just as if you had seen one oft he regular team.

If a patient is unhappy with the service they have received from anyone in the practice we really need you to let us know in order that we can be made aware of the problems you are experiencing and look at how we can improve our services.

If you wish to discuss this matter further please contact the surgery
Thank you

Kind and caring

July 26, 2016

This surgery is excellent. The doctors are very caring and follow up on your health. I can get an appointment on the same day and they always have time to listen.

Anonymous

Good

July 26, 2016

No complaints at all. Appointment availability could be better

Anonymous

Reply from Calder View Surgery

Thanks for your positive comments. It would be good to hear your views re appointments, we have a patient group where we discuss appointments etc, you are more than welcome to join us, ask reception. Thankyou

Calder View Surgery